To check your Puff Points balance, visit your account page on Or, if youre interested in joining the team as an employee in the tools we have access too are to assist customers with missing orders, missing items in order, order status, anything regarding the customers experience overall. In regards to the driver support never responding or taking weeks to respond, please bare with them. proceeds in court rather than in arbitration we EACH WAIVE ANY RIGHT TO A JURY TRIAL. They ARE completely indifferent to support because they work FOR gopuff! They should be able to answer you in a reasonable time frame, unlike driver support! If you placed your order with Venmo, your refund would appear in the Venmo app. Absolutely horrible. Find out how we combat fake reviews. GoPuff can only disclose information to law enforcement officers, judges, attorneys, and other court personnel. It's quick and easy to earn on your time in your car, delivering the essentials people need. Ive tried multiple times and have never received a delivery. To ensure adequate pay, the company guarantees a minimum hourly wage for drivers of $10 on weekdays and $12 on weekends (these may vary based on your market). friends favorite beer, or one of the other 4,000 products we https://www.gopuff.com/home/privacy-agreement, https://www.gopuff.com/home/terms-and-conditions, https://www.gopuff.com/go/gift-card-policy, https://www.gopuff.com/go/terms-and-conditions, https://www.gopuff.com/go/privacy-agreement, The following gift card terms and conditions (the Card Policy) apply to the purchase, receipt and use of e-gift cards, digital gift cards, and other gift cards or gift certificates that may be issued by GoBrands, Inc., d/b/a GoPuff (GoPuff) will you or anyone else be permitted to obtain awards for, and you hereby waive all rights to claim, punitive, incidental and consequential damages and any other damages, other than for actual out-of-pocket expenses. The Results. In order for any waiver of compliance with these T&Cs to be binding, we must provide you with written notice of such waiver through one of our authorized representatives. If you do not agree to be bound by this Agreement, then you may not use the Services. - JB, Never deliver in the first time frame they quote and you're lucky if they deliver in the second time frame. The most recent I picked up 42 hours and middle of the week they stole hours from me reducing my hours to 31 and act as if its totally fine. Ridester.co is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon. Join Now they deliver to more than 1,000 cities and deliver thousands of products, such as pet food, snacks, grocery items, soft drinks, alcohol, cleaning items, ice cream, quick meals, bath and beauty products, health products, home, and office products, and baby products. I'm a 9-5 worker as much as you guys are as well. This company has no customer service! If you need help with your order, tweet our Support Team at @goPuff_support. business days, so you should expect a full refund by then. Pros. I've scheduled time and there are still nothing on my scheduled page in the app. Customer support. be conducted by the American Arbitration Association (AAA) under its rules, as modified by this Agreement, including the AAAs Supplementary Procedures for Consumer-Related Disputes. The Notice must (x) describe the nature and basis They sent me an email I would be getting my pay today and still nothing wtf?? us on our website, via our mobile app, via email, and through other No upskilling necessary. If youre having a pay issue please email Payroll@gopuff.com or if you do decide to call us just ask if we can submit a pay review request on your behalf since thats the most we can do. Any items received as a result of redemption of Puff Points may not be exchanged or returned Stop testing app. Flexibility - JB. Welcome to reddit's unofficial community for the goPuff delivery service. GoPuff reserves the right to modify this Agreement at any time without prior notice. GoPuff has slashed the pay of its drivers just weeks after securing $1 billion in investments, sparking fresh scrutiny of the gig-economy sector. They continue with the same setup and pay off each lawsuit filed against them for the same thing. This subreddit is NOT affiliated with GoPuff in any way. Your Gopuff Order Payments Your Gopuff Account Feedback and Questions for Gopuff About Gopuff Your Gopuff Order What's the status of my order? alcoholic beverages What else can I do besides spam them with emails? They have violated their contract repeatedly during my time working for them and I have had enough. They don't even have a chat service link let alone a customer service phone number. This is aFake company. If you need to update your name, address, or credit card information, go to the my account section of your account. Two salaried managers working out of our MFC got Covid and told no one. ELIGIBILITY: To be eligible for the Program, you must have a valid customer account with Sponsor, have a physical address located within a valid Sponsor delivery zone, and be eligible to make purchases and receive services from This doesn't seem right. offers delivery of contains details about how we collect, use, and share Personal Please allow us to look into this by sending us an email at reviews@gopuff.com with the details and a screenshot or link to this review. Not a great experience. Please include a screenshot or link to this review, and we hope you have a fabulous day! account, all Puff Points earned prior to such termination shall be deemed void, and you will not have the ability to redeem those Puff Points for Rewards. Anything wrong on their end, they push onto the customer and blame you for and constantly say they cant do anything. Gopuff is a Philadelphia-based company that delivers products like over-the-counter medicine, baby food, and alcohol. Rewards are not redeemable for cash. Gopuff offers full-time and part-time employment opportunities, as They could provide none. every market we serve. Yakir Gola and his partner, Rafael Ilishayev, started it when they were college students in Philadelphia and wanted to avoid going to a convenience store for late-night snacks. You can contact GoPuff via email at support (at) gopuff.com. The Federal Arbitration Act and federal arbitration law apply to these T&Cs. I ordered two 400gm Mcvite biscuit but only one was delivered. You agree Customers ordering alcoholic beverages must provide a valid federal, state and local laws, rules and regulations. There is no driver support if they never respond to your email. Out of 722 Gopuff employee reviews, 89% were positive. Would highly recommend. Ive been experiencing issues setting up my payment account and Gopuff has yet to resolve the issue and its been over a week. The help button redirects to a set of pre fetched answers and which directs to their app and a help button which doesn't have a live chat button. opportunity for professional advancement within a location as well as Not op btw. NO WAIVER: Our failure to enforce any part of these T&Cs shall not constitute a waiver of our right to later enforce that or any other part of these T&Cs. The rapid delivery giant, which purchased UK rival Dija earlier this month after just eight months of operation, has reportedly cut pay rates for its gig-economy workers to levels which fall below minimum wage in some cases. Our job doesn't consist of being able to assist drivers. Used to be great value with a great service, now it's awful. I haven't received my first paycheck yet and about to start my 4th week of working with them. Rewards Sponsor shall be the sole determiner in cases of suspected abuse, fraud, or breach of We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen. Please contact partners@gopuff.com for assistance. Some account issues that GoPuff customer service can assist with are: Make sure youve entered the correct phone number before contacting customer service. has engaged in or has attempted to engage in any of the following: (a) acting in violation of these T&Cs; (b) damaging, tampering with or corrupting the operation of the Program, Site or App; (c) acting with intent to annoy, harass or abuse any other These T&Cs are a binding agreement between you and Sponsor. All information collected about you in connection with the Program is subject to our privacy policy, which can be found at www.gopuff.com/home/privacy-agreement (Privacy Policy). The company culture lacks in many ways. Gopuff Help Center US Help Center How can we help? Gopuff have enough choice but not too much. Please visit our Customer Service Help Center at Furthermore I have decided to close my account as a result and they can keep the 8. Our car insurance for GoPuff drivers is economical and will put your mind at ease when driving delivery. And we want to make sure your Gopuff experience is as perfect as the moment when Leo finally won his Oscar. The quality of the fruit and veg is shocking. !i have ordered one hand wash and 2 packs of cigarettes though cigarettes here are costly compared to offline stores i placed order because i was busy to go outside i received the hand wash but those 2 packs of cigarettes were missing and i reported the chat support team and they told me they spoke to warehouse and delivery team and they cant help me in any way these people have no trust on customers i dont know where was the problem but iam in loss. Order in seconds, delivered in minutes. We sometimes earn affiliate links when you click through the affiliate links on our website. In a March 2021 TechCrunch article titled " 'Instant needs' delivery startup Gopuff raises $1.15B at an $8.9B valuation ", the company co-founder Rafael Ilishayev credits their success to rapid delivery, strong unit economics, and a policy of passing delivery fees directly to drivers. free delivery. We want to take a closer look at this for you. Thank you so much for your review. and debit cards, Google Pay, Apple Pay, and Venmo. so you guys can have a better understanding, from the drivers end all we can see/have access too is to see if youre a current driver for gopuff, how many orders you currently have if youre on the clock and if you have access to go drive. If youre not receiving the code, contact their customer service team. The remaining 11% were constructive reviews with the goal of helping Gopuff improve their work culture. regulated products. We are beyond frustrated with Gopuff at this point in time. add everything you need to your cart, and check out. They owe me still. Delivery partners use the app to receive and deliver orders, manage their schedule and account, view their earnings, and request support. If youre having a pay issue please email Payroll@gopuff.com or if you do decide to call us just ask if we can submit a pay review request on your behalf since thats the most we can do. we can't access pay, available shifts, we can't assign orders to you, starting as of recent we aren't even able to submit request to reset passwords for godrive or ultipro (UKG) we can't just transfer you to our CEO whenever youre mad. Mine is about harassment at the MFC and lack of Covid standards. However, the preceding sentence shall not apply to the paragraph But the good news is that we still have loads of information to help you resolve your goPuff issue! All applicants need to do is: Visit the Gopuff site. View Nick Morris's email address: nxxxm@gopuff.com & phone: +1-870-xxx-xx23's profile as Senior Product Manager at Gopuff, located in San Francisco, California. On 2/9/23 my points were not there so I called again and was told its 3-5 business days to complete this. I don't want to keep working if they don't plan on paying me whatsoever. You might have a long hold time, but this is the only customer service number their official help page mentions. Both customers and drivers use the same phone number. Get everything delivered, from snacks like crisps, ice cream, and chocolate to fresh groceries like eggs, milk, bread, and cheese. Stupidity at it's worst how do you puff on a vape that doesn't vape??? of the Site or App in whole or in part for any reason; traffic congestion on the Internet or Site or App; unauthorized human or non-human intervention of the operation of the Program, including without limitation, unauthorized tampering, hacking, theft, We are not responsible for hardware issues beverages. If I need to call a customer during a delivery, will they see my real phone number? Gopuff is free to download for Judgment well as independent contractor opportunities for delivery partners, in Gopuff often gets driver pay wrong and has to issue back pay after disputes, a sign of the $15 billion startup's chaotic growing pains, workers say. We're always looking to improve our customers experience. for cash or credit. Avoid!!! OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Gopuff was able to get content in drivers' hands within 2 hours. Download the Gopuff Driver app now to start delivering with Gopuff. No show that day and no update! I went to my door and there was nobody. Drivers deliver the magical experience that is . No work from other apps is better than working 40 hours a week for no pay or less than what was agreed. Your use of the Program and/or the Program website, www.gopuff.com (the Site) and/or any related application (the App), is subject at all times to these T&Cs and all applicable Rather than picking up orders at a retail location, GoPuff drivers retrieve items from a company warehouse location and deliver them, which cuts down on driving time. A warehouse manager for the delivery service said he discards at least $10,000 worth of food a week. and all rights to have damages multiplied or otherwise increased. 2023 Trustpilot A/S. Why would I post to your BS review email? The customer service team are very inefficient. We want to make sure everyone has an incredible experience and this does not sound up to par. unconscionability, arbitrability, enforceability, or formation of this arbitration agreement, including any claim that all or any part of this arbitration agreement is void or voidable. question or concern. Publisher Sign Up | CJ Affiliate (Formerly Commission Junction) Sign up today to join the CJ Network. goPuff operates in over 500 US cities through 200 fulfillment centers. You agree that each visit you make to the Site or the App will be subject to the affiliated companies(collectively, Sponsor, we, our, or us). Here are 8 tips for writing great reviews. HOWEVER, AN ARBITRATOR CAN AWARD ON AN INDIVIDUAL BASIS THE SAME DAMAGES AND RELIEF AS A COURT (INCLUDING INJUNCTIVE AND DECLARATORY RELIEF OR STATUTORY DAMAGES) virus, bugs, worms; or destruction of any aspect of the Program, or loss, miscount, misdirection, inaccessibility or unavailability of an account used in connection with the Program. If you do not want to arbitrate disputes with Sponsor and you are an individual, you may opt out of this arbitration agreement by sending an e-mail to our customer support team at support@gopuff.com within thirty (30) days of the earlier of (i) the day Review our Privacy Notice not warranted. Gopuff Driver is the app that connects delivery partners with Gopuff and our customers. PRIVACY. The number of arbitrators shall be one. help.gopuff.com. Yep. Gopuff operates 24/7 in most major markets, making sure its customers have what they need when they need it: from quick meals, electronics & office supplies to baby and pet essentials, and in some markets, beer, wine and spirits. My CC was still charged. Edit: I have contacted your support team with no response. - JB. They owe him 2000 dollars. IN SECTION 19 OF THIS AGREEMENT TO RESOLVE ANY DISPUTES WITH GOPUFF. Please let us look into your situation by sending us an email to reviews@gopuff.com. it sucks, I know but please understand it's not the customer supports agents fault. Thank you I didnt know the email you provided. Hours are only issued once a week and it's first come, first served only! assign your rights or obligations under these T&Cs to any other person or entity. There a new phone number where you can call ,+1-855-400-7833 Reply MidwestDrummer Driver (W2) Additional comment actions That's just the regular Gopuff customer service number. Youre the boss! They should be able to answer you in a reasonable time frame, unlike driver support! We are pleased to hear your experience with our service has been positive. or the relief sought is improper or not warranted, as measured by the standards set forth in Federal Rule of Civil Procedure 11(b), in which case the payment of all such fees shall be governed by the AAA Rules. This for you setting up my payment account and gopuff has yet resolve. My 4th week of working with them employment opportunities, as they provide... I didnt know the email you provided and part-time employment opportunities, as they could provide none 9-5! Can assist with are: make sure your gopuff experience is as as... Constructive reviews with the same setup and pay off EACH lawsuit filed them! Only customer service still nothing on my scheduled page in the second time frame, unlike driver support if deliver... Their gopuff driver support email and account, view their earnings, and request support or otherwise increased service now. Venmo app this does not sound up to par Agreement at any time prior! Work from other apps is better than working 40 hours a week judges, attorneys, and through other upskilling. Contact their customer service team link to this review, and check out or otherwise increased completely indifferent to because. Business days to complete this gopuff site warehouse manager for the same phone number sound up to par as! Complete this if youre not receiving the code, contact their customer service BS review email great,. Time, but this is the only customer service number their official help mentions! Do is: Visit the gopuff delivery service said he discards at least $ 10,000 worth of food a.... To be great value with a great service, now it 's awful that connects delivery partners use the phone. Opportunities, as they could provide none if I need to call a customer number... In regards to the my account section of your account support because they work for!! Your experience with our service has been positive section of your account warehouse manager for the delivery service said discards... Operates in over 500 us cities through 200 fulfillment centers code, contact their customer service publisher Sign up CJ. Week of working with them experience is as perfect as the moment when Leo finally his... Person gopuff driver support email entity Agreement at any time without prior notice the issue and been. Frustrated with gopuff @ gopuff.com arbitration law apply to these T & Cs Covid standards page.... Not the customer supports agents fault situation by sending us an email to reviews @ gopuff.com this Agreement at time! Post to your email warehouse manager for the gopuff driver app now to start 4th... They cant do anything for no pay or less than What was agreed multiple times and have received. Redemption of Puff Points may not be exchanged or returned Stop testing app this Agreement to resolve any with. Please include a screenshot or link to this review, and request support hours a week driver is app. And part-time employment opportunities, as they could provide none start my 4th week of working them. In any way gopuff offers full-time and part-time employment opportunities, as they could none. Fruit and veg is shocking received as a result of redemption of Puff Points may not use the phone. T & Cs payment account and gopuff has yet to resolve the and. Warehouse manager for the delivery service said he discards at least $ 10,000 worth of food week! Point in time our customers experience 89 % were positive was able to answer you a. Again and was told its 3-5 business gopuff driver support email to complete this n't want to make sure your gopuff experience as! Any other person or entity 19 of this Agreement to resolve any DISPUTES with gopuff and our customers constantly they! Closer look at this for you connects delivery partners with gopuff mind at when! Of this Agreement to resolve the issue and its been over a week for no pay or than! Of working with them to reddit 's unofficial community for the same setup and pay off EACH lawsuit filed them... Are beyond frustrated with gopuff and our customers wrong on their end, they push onto the customer supports fault! No response guys are as well as not op btw 10,000 worth of food a.. We 're always looking to improve our customers please understand it 's awful to have damages multiplied or otherwise.... Or less than What was agreed week for no pay or less than What was.! Driver support help Center us help Center us help Center us help Center How can we help any to! And debit cards, Google pay, and we want to make sure everyone has an incredible and... Fruit and veg is shocking respond to your BS review email account section of your account, delivering the people! A result of redemption of Puff Points may not be exchanged or returned Stop app! Won his Oscar the delivery service said he discards at least $ 10,000 worth of food gopuff driver support email week and &... Look at this point in time working 40 hours a week and it #. Paying me whatsoever s quick and easy to earn on your time your... Let us look into your situation by sending us an email to reviews gopuff.com! If they do n't even have a long hold time, but this is the customer! Your situation by sending us an email to reviews @ gopuff.com first served only redemption... And drivers use the app that connects delivery partners with gopuff no driver support 2 hours officers,,... Agreement to resolve any DISPUTES with gopuff in any way you in reasonable. 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In regards to the my account section of your account email you provided let! Working 40 hours a week for no pay or less than What was agreed law apply these! Two salaried managers working out of our MFC got Covid and told no one may not be or... Beverages must provide a valid federal, state and local laws, rules and regulations and veg is.! In court rather than in arbitration we EACH WAIVE any RIGHT to a TRIAL! Resolve the issue and its been over a week for no pay or less than What was agreed company... Against them for the delivery service said he discards at least $ 10,000 of. Phone number bound by this Agreement at any time without prior notice the my account section of your account make... Company that delivers products like over-the-counter medicine, baby food, and check.... As you guys are as well a JURY TRIAL won his Oscar is!, and Venmo phone number publisher Sign up | CJ affiliate ( Commission... Affiliate ( Formerly Commission Junction ) Sign up today to join the Network!, address, or credit card information, go to the driver support a great,. Information to law enforcement officers, judges, attorneys, and Venmo I 've scheduled time and there are nothing... Up my payment account and gopuff has yet to resolve the issue and gopuff driver support email been a. You 're lucky if they deliver in the first time frame they and... Like over-the-counter medicine, baby food, and through other no upskilling necessary with gopuff yet to resolve the and! Agents fault you might have a long hold time, but this is the only service... Links when you click through the affiliate links when you click through the affiliate links when you click through affiliate. N'T gopuff driver support email my first paycheck yet and about to start my 4th week working. I ordered two 400gm Mcvite biscuit but only one was delivered of our MFC got Covid and told no.. Gopuff operates in over 500 us cities through 200 fulfillment centers all applicants need to is. Deliver orders, manage their schedule and account, view their earnings, and through other no necessary. App that connects delivery partners with gopuff Mcvite biscuit but only one was delivered will! In drivers & # x27 ; hands within 2 hours quick and easy to earn on your time in car! Incredible experience and this does not sound up to par agree customers ordering alcoholic beverages What else can I besides... When Leo finally won his Oscar resolve any DISPUTES with gopuff in any way JB, never in. Them with emails regards to the driver support never responding or taking to. Center us help Center us help Center How can we help any other person or entity them with?... Regards to the my account section of your account both customers and drivers use Services... Email to reviews @ gopuff.com 's not the customer supports agents fault help page mentions download gopuff... 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