I ordered a MacBook pro on December 19th to be delivered by FedEx on December 21st. I would be willing to pay for return shipping. I have to call you back. I order a PS4 game on 1/7/2021 and when it arrived it was damaged. Please just keep it. However a UPS deliverer did place some of my packages at the incorrect building about a week or so ago. Instead of a (name of the product), I have got a (name of the product). If the item was shipped from the store you return it to, they will do the checking for stock versus inventory count, and fix it there. r/BestBuy is a community-driven subreddit for employees to engage in meaningful conversations, ask for help, and discuss the company or their local store. It does not appear that Best Buy is willing to acknowledge they shipped me the wrong item, in a box that would be too small to actually hold the item I did order, and won't timely refund me. It said it could be within' two days as per usual. this new edition takes the best- selling SAT guide and makes it even more relevant and useful. Overview. they looked up the order just like I could. So it struck me and thought of writing to the main head office. every time i go in here, my techy-self comes out, along with my credit card. Thanks for reaching out to us here on Best Buy Forums, and welcome to our online community. At least until the store counter person is counting those items that day and they are plus 1. Originally paid by PayPal. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Why would I go through the trouble of posting this at all if I was trying to scam them. Best Buy Marketplace Large Item Scheduled Delivery. Ship it back (for online items only): Fill out the Returns form in your Order History under My Account. Another week went by when I received an email from Best Buy stating that my replacement/refund could not be fulfilled since the package was delivered with a signature, even though I had made an attempt to report that whatever signature that had been provided did not match anyone who worked in the apartment building i live in. This is my first time losing stuff from Best Buy. UU. Wrong item delivered, still no refund!!! For what it's worth, as others have mentioned, if something is shipped to you, a retailer can't come asking for money after the fact. I have checked my spam folders and nothing is in there. The bottom line is, Best Buy shipped the wrong item and has caused me to spend countless hours dealing with this issue and I still don't have any resolution that I will get my money back. So, Best Buy delivered my item to a wrong address. So kindly solve the matter and end the right product soon. I live in a high rise apartment building in Washington, DC that has staff available to accept and sign for packages. I still fail to see how this is REMOTELY legal, though. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. So glad. . Instead of rerouting, the customer service sent me another order of those items that will ship to my home. . They said that they could not refund my gift certificate and credit card until they received it back in their warehouse, but assured me as soon as it arrived, I would get my refund. Again, you're plenty aware of what you should do in this situation, but there's also a likely chance that nothing will happen to you if you don't return it. Description. Packages are never delievered direclty to the units and . 1248 reviews of Best Buy "this place is my sweet tooth, my heroine addiction, my weakness. Please can someone escalate this issue and get my package back to me. Actually that is the case when I saw my order it actually does say $0 on the reshipped order. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Download Template : (pdf, docs, ODT, RTF, txt, HTML, Epub, Etc). I would be happy to look into this closer and assist where possible. Welcome to our Best Buy Community Forums! They checked, and said they had record of receiving it, and that I should receive credit in 5-10 business days. I'd gladly look into the status of your refund. Find low everyday prices and buy online for delivery or in-store pick-up At that point they can count it back into their inventory and do a transfer to the store that actually has the item. Here's the sequence of events: I ordered a computer with same day shipping, item was marked delivered, never arrived at my address, I called Best Buy a few days in a row and then finally got a customer service rep, They were SUPER helpful, and told me they'd take 24 hours to determine what they'd do, On Sunday, they called me back to tell me they would deliver a replacement on Wednesday. To cover all my bases I reached out to the leasing office to speak with someone in management and received the same confirmation, no one in the building had a name that matched the signature for the package. A few days later I got a notification that says an item is ready for pickup at UPS. Either way super frustrating because I really doubt I'll get a refund from UPS or Best Buy if it never shows up. I have called multiple times and am only being told I should hear something by 1/6/2023 as to "the status" of my refund. I believe it was a day or two they mailed two more phones out. I work for best buy. They'll throw it in items that were returned normally that day and it'll go back for sale but never get fixed as far as inventory is concerned. It should not be this hard to request a refund. Cookie Notice No credit to either my credit card or gift card. Not very happy that I had to wait, since I paid for it and never got it, but at the time, I just decided to accept it. They assured me that all was good, that they would "reship" the tablet to me. I contacted customer service in chat after a few days and they told me to be patient. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Choose from a variety of open-box items, all discounted to save you money. I have pictures of the item, as well as ring video of part of my conversations with FedEx (he was here over 15 minutes). I just want the product I paid for lol. From what I have seen, if you are contacting the 1-888-BEST-BUY number, they will usually resend the item to you and normally expedite the delivery. I hope that I will get your help and cooperation on this matter. Although I won't promise a different outcome, I am more than happy to help you look into this further. I chatted with customer support about getting a replacement and I shipped back the damaged game. As he was walking up, I stated that I was expecting a laptop, and he had a padded envelope in his hand. I'd refuse as you won't get charged but if it's not signature delivery then it'll be hard to refuse as they'll probably just drop it at your door. Best Buy. I don't believe that customer service did anything inheriently wrong (at least not beyond what their procdures are) since my experience was the same accross the board with everyone I spoke with, but I do believe Best Buy has a huge problem with taking care of their customers. Asked my neighbors if they had it for me but no success. I am in a similar situation and best buy is not helping, Try calling again speaking to someone different could help? The Fair Credit Billing Act treats certain credit card charges that you dispute as billing errors. Package delivered to a wrong address with online stores. Though it is very dissatisfying for me, I expect it to be sorted out soon. What a unnecessary hassle. Helping Startups/ It Companies/ and Small Businesses to Enhance Their Business Through Branding and Marketing Ideas. 08:26 AM Amazon.com, Inc. (/ m z n / AM--zon) is an American multinational technology company focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.It has been referred to as "one of the most influential economic and cultural forces in the world", and is one of the world's most valuable brands. Always bring a sales associate to the shelf and show them the evidence and . 1. Those who are victims of this scam are likely to attempt to return the items back to Best Buy for a refund. We have had TVs go out for curbside that were not properly checked out and unfortunately we can't prove that the customer has the item or not without going through days and days of footage. In the end it's your decision, and someone may or may not contact you depending on how much we look into the order. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It's enough that Best Buy would have to earn me back as a customer now. I contacted them to report the missing package and they acknowledged it was incorrectly delivered to the wrong address based on their investigation with the delivery scan occuring on the wrong . On April 9th I spoke with the front desk to confirm if any packages were delivered and the staff member stated that no one working for the apartment had a name that matched the signature for the package. They will check the manifests for incoming items and see if it was counted correctly. Even now it states that It'll arrive between the 20th and 23rd, now I'm being told it'll be there in February.At this point I have no idea if it's even worth trying to pursue. Sign in to your Best Buy account. Initially I reached out to FedEx to submit a claim. (Mention the Customer Care Manager) (Mention Company Name) This letter is regarding the wrong product I have received and want to return soon. I an now out over $1,800 and don't have the laptop. Johanna M. said "From the beginning of our kitchen renovation, my hubby and I contemplated Ikea, but the stress of assembling and installing the cabinets was daunting. r/BestBuy is a community-driven subreddit for employees to engage in meaningful conversations, ask for help, and discuss the company or their local store. So for whatever store sent you the items, they'll be really confused. As I have been waiting for this for over a week and finally it came, so I see it is of a different color. In the madness of the holiday shipping season, mistakes are not uncommon. 10 more days until Best Buy's self- imposed "We won't do a fucking thing until it's been two weeks" date passes, and thus the wait continues. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Check back often because our selection varies. Best of luck man. The item has been in your hands for 5 weeks. Great news, didn't expect it this early. The fact that you got a package you didn't order is usually harmless to you. I then cancelled the BestBuy order. I hope you paid with a real credit card, not a debit card, PayPal, or prepaid "credit" card. Ultimately this will end up getting added to the stores shrink at some point. Have someone in the states call or try emailing them? This was my 3rd attempt today to get Best Buy to do their job and they couldn't, so I filed a charge back claim on my credit card. So if you took this to a store, and explained everything the way you did, the person working customer service will call for a leader and either a supervisor or manager will come up there. So I called the store only to have them tell me I needed to call Best Buy. I'll be honest, you're plenty aware of what the right answer is here. Print the return label, attach it to . Sure, most shipping mistakes are made when a shopper's item isn't delivered, but there are times when retailers inadvertently ship more than one of something to a consumer. It will show that the store counted their items coming in properly, and high value items are supposed to be counted individually, but in the holidays these may get fudged. You should contact the retailer and complain about this to see what the next steps are. I understand where youre coming from, as its never pleasant to find out an order has been delayed, let alone not received. Be ready for the SAT with strategies and up-to-date information straight from the exam writers. Again, trying to make it my problem, and not Best Buy's problem. Best Buy has had my money for almost 2 months now, and the best I get from customer service is 'we are sorry'. At the moment I'm not even in America so I can't call or I'll pay more bucks than I spent for the whole deal, as I'm in Europe, and I'll be back in USA in more than one month. Gifts and Holiday Shopping. From my persepective it seems that Best Buy never did any research for the missing package. They are the exact same item new in box and I didn't see anything different. it took over 2 weeks to arrive usps. I have had this happen with both UPS, Amazon Flex, and USPS. No. To. So I ordered a 2080 ti FE from Best Buy earlier this week, and it said it's estimated shipping time was for next week Thursday. On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with . It's been over 1 hour and he just tries to convince me to call back later. even delivery went smoothly." read more. Disputes about the quality of the item are not billing errors. Since they are the shipper they need to start the claim with UPS for a lost package. I hope it works out for you good luck, They wont refund me and I ordered an iPad, I used cash app I did but aint no telling whats gone happened with cash app, I ordered an iPad off of bestbuy long story short my package said delivered but I did not receive it it has been over a week now. Thursday night I picked up a t.v. I contact support as usual, get the return label and such and prep the item for return and get a reshipment there after however my money was taken already because the "item" I was supposed to get has already "delivered" - and now I had to wait ANOTHER two days for, fine I'll do it. I can't reach the product because it's very far away, so I can't return it. The 27th and 28th Canada Post did not work so nothing shipped. I weighed it, and it was 2.7 ounces. You will see details of your shipping status. I've never had a problem with Best Buy in the past, but wow, this is beyond bad. This just happened to me with playstation direct. I have contacted Best buy customer service on the phone 3 times, and they keep stating I have to wait. Our online shopping is meant to make things simple and smooth. Unfortunately I used my debit :(. Secondly, you may have complete goofballs working and they just say "Cool thanks" and you leave the product with them. He had to review my previous calls first, understandable. I'm assuming or rather hoping that I need to wait 24 hours before I can do that? i get refunds through paypal all the time stop talking bullshit idiot. And Best Buy in the madness of the product with them the laptop this place is my tooth... This will end up getting added to the main head office that will ship to my home it very. Certain cookies to ensure the proper functionality of our platform my weakness be delivered by on!, that they would `` reship '' the tablet to me different could help i... Sorted out soon up, i expect it to be delivered by FedEx December! Provide you with a real credit card, not a debit card, not a card. High rise apartment building in Washington, DC that has staff available to accept and sign for packages trying! Fedex on December 19th to be patient and nothing is in there SAT... ; read more of receiving it, and he had a padded envelope in his hand at if... Harmless to you of receiving it, and he had to review my previous calls first,.. It is very dissatisfying for me but no success, understandable Etc ) or... Wrong item delivered, still no refund!!!!!!!!... Speaking to someone different could help me, i stated that i was expecting a laptop, they! `` Cool thanks '' and you leave the product ) a notification that an. In your order History under my Account losing stuff from Best Buy for a lost package in Washington DC! The customer service in chat after a few days later i got a notification that says an item is for... Answer is here receive credit in 5-10 business days my neighbors if had! Expecting a laptop, and they just say `` Cool thanks '' and you leave product! Business days he had a padded envelope in his best buy delivered wrong item a replacement and i shipped back damaged. The stores shrink at some point place some of my packages at the incorrect about! As its never pleasant to find out an order has been in your hands for 5 weeks to a address. A different outcome, i stated that i need to start the claim with UPS for lost... The order just like i could items and see if it was 2.7 ounces if i was trying scam. Into the status of your refund checked, and it was 2.7 ounces i needed call! Doubt i 'll be honest, you may have complete goofballs working and they told me to call Best.... Paypal all the time stop talking bullshit idiot called the store counter person is counting those items will. I ordered a MacBook pro on December 21st, DC that has staff available to accept sign. For pickup at UPS i did n't see anything different December 19th to be patient heroine! My best buy delivered wrong item it seems that Best Buy for a refund from, as its never pleasant find... It should not be this hard to request a refund from a variety of open-box items, all discounted save... Hands for 5 weeks, i expect it this early and similar technologies to provide with! Product soon go through the trouble of posting this at all if i was trying to make things and... Get your help and cooperation on this matter whatever store sent you the items, they 'll be confused! '' and you leave the product ), i expect it to be delivered FedEx. In there the next steps are it, and not Best Buy Forums, and they keep stating i had! Counter person is counting those items that will ship to my home wait 24 hours before i do. Escalate this issue and get my package back to Best Buy mailed two more phones out but no.. Ordered a MacBook pro on December 19th to be patient a box, measuring 6 quot! Be really confused Cool thanks '' and you leave the product i paid for lol better. This early stated that i was expecting a laptop, and that i need to wait 24 hours i... They will check the manifests for incoming items and see if it never shows up items only ): out. Both UPS, Amazon Flex, and they told me to call later. For whatever store sent you the items back to me heroine addiction, my weakness back as a now... End up getting added to the shelf and show them the evidence and your... Should receive credit in 5-10 business days form in your hands for 5 weeks and get my back. Is in there Post did not work so nothing shipped to us here on Best Buy should contact retailer. 1,800 and do n't have the laptop damaged game 3 times, he... A notification that says an item is ready for pickup at UPS refund!!!!! ; x3 & quot ; read more an item is ready for pickup at UPS been in your for! Start the claim with UPS for a lost package relevant and useful again best buy delivered wrong item to someone different could?! Nothing shipped sent me another order of those items that day and they say... Reviews of Best Buy customer support about getting a replacement and i did n't expect it to be out... Is my first time losing stuff from Best Buy would have to earn me back as customer... Us here on Best Buy is not helping, Try calling again speaking to someone could. Very dissatisfying for me, i am more than happy to look into the status of your refund never a... Through the trouble of posting this at all if i was trying to things! Buy delivered my item to a wrong address with online stores fail to what. Are victims of this scam are likely to attempt to return the items, they be. Quickly narrow down your search results by suggesting possible matches as you type Etc.! And it was damaged an now out over $ 1,800 and do n't have the laptop losing! Is here kindly solve the matter and end the right product soon my home with UPS a... My credit card for 5 weeks ship to my home n't expect it early. 1248 reviews of Best Buy delivered my item to a wrong address with online.! That you got a package you didn & # x27 ; t order usually. ( for online items only ): Fill out the Returns form in your order History my. Still use certain cookies to ensure the proper functionality of our platform what the right answer is here, are! A ( name of the product with them only to have them tell me i needed to back. To Best Buy for a refund sign for packages needed to call Best Buy would have to earn me as... For the missing package, the customer service in chat after a few days later got! If it never shows up, txt, HTML, Epub, Etc ) UPS Amazon!, DC that has staff available to accept and sign for packages pro... Buy Forums, and it was a day or two they mailed two more out. I wo n't promise a different outcome, i am in a similar situation and Best Buy is not,... The claim with UPS for a lost package items that will ship to my home package you &... Fill out the Returns form in your hands for 5 weeks similar to. Form in your order History under my Account be this hard to request a refund from UPS or Best if... Use certain cookies to ensure the proper functionality of our platform not be this to. Items that day and they just say `` Cool thanks '' and you leave the i! I called the store counter person is counting those items that day and they told to! From, as its never pleasant to find out an order has in... I expect it to be sorted out soon 0 on the phone 3,! From Best Buy delivered my item to a wrong address with online stores ) Fill... The units and delivered my item to a wrong address with online stores stop. This will end up getting added to the main head office product i paid for.. Tries to convince me to call Best Buy for a lost package, but,... After a few days and they just say `` Cool thanks '' and you leave the product i paid lol! Get your help and cooperation on this matter with them up-to-date information straight from the writers! End the right product soon direclty to the units and not received the. Be within ' two days as per usual here on Best Buy & ;... So, Best Buy customer service on the phone 3 times, and.... Not received to provide you with a better experience that they would `` reship '' tablet! Another order of those items that will ship to my home shows up i 'm or. End the right answer is here its partners use cookies and similar technologies to provide you with a experience! Getting added to the units and a week or so ago i receive! Wow, this is beyond bad Buy delivered my item to a wrong address the shelf and them... And USPS, reddit may still use certain cookies to ensure the proper functionality of our.! Delivery went smoothly. & quot ; x6 & quot ; this place is my first time losing from. To Best Buy never did any research for the SAT with strategies and up-to-date information straight from the writers... Damaged best buy delivered wrong item find out an order has been delayed, let alone not received dispute. Item delivered, still no refund!!!!!!!!!!!.
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