If food has been allowed to dry and harden on the surface of the counter top, the application of spray cleaners like Lysol, Windex, 409 or Fantasik is recommended by the Silestone manufacturers. The cloudy blotches are due to chemical changes in the quartz countertop, caused by heat or abrasive cleaning agents. Allow the cleaning products to sit on the surfaces for 10 minutes before wiping it away. Now Lowe's says it is past there install warranty and needs to be handled through manufacture, which you can never talk to anyone, and seems to not return phone calls. No worries I thought (big mistake), we have a 20 year warranty and it has only been 20 months. We did not apply force or heat to achieve such a result. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Due to covid, I trusted the sample I received from torbergs in Clintonville wi and I went on the online showroom at the Stilestones website. Lots of people have been on here complaining about a haze on the non-polished quartz, a problem with fingerprints and smudges, and a problem with grim etc. In order for the warranty to be valid, the damage cannot be caused by you, such as dropping a heavy object on the countertop, using a knife without a cutting board, placing hot pots or pans on the countertop, or using abrasive cleaning agents on the countertop surface. Silestone costs are in line with other high-end countertop materials like exotic granite, marble, concrete, and slate. A drop test- to examine the effects of a heavy impact 2. Allow the cleaning product to sit for 10 minutes before wiping away. Many people underestimate the amount of time, energy, and cost associated with sealing granite annually and through time skip the step. . The original kitchen had concrete counters custom made by the previous owner but there was an unseen drip that eventually led to mold so we tore it out and replaced it all. Also they need to make sure their installers are financially sound and bonded to protect their end users against fraud. Bella counter tops. We called Stone Systems right away and they sent a representative in early April, 2016. I just contacted the silestone people at their new showroom in MA at Canton and they have new 12x24 samples of the suede finish so I am going out to look at it next week.in pics the Lagoon with the suede finish looks very marble like. Silestone is one of the largest manufactures of Silestone in the world. So it is not even old. My call but since the Silestone didn't fit originally, Smith told me he'd make it "right'well now its October 09 and my bar is still bare and I have no idea where the Silestone is located. Gentle furniture polishes may be applied to increase the shine if desired, but be sure they do not contain the harsh chemicals that will damage the surface. Remember to wipe with a cloth, clean up spills right away, and avoid placing hot items on the surface directly. If the radon levels are high enough or if youre exposed for long enough, it increases your risk for cancer. And if there is a problem, Home Depot will fix it. Granite is generally more resilient to cracks and chips than quartz, but quartz is still stronger. They sent their rep in with various cleaners and still nothing was remedied. Pros and Cons of Using Silestone for the Job, Granite Countertop Care and Maintenance, The Advantages and How to Maintain, A 8-Step Guide to Perfectly Remodelling Your Kitchen Like a Professional, Comparative Study Between Granite Worktops and Concrete Worktops, Things to be Known Before Starting to Use Granite Kitchen Worktops, Pros and Cons of Top Kitchen Worktop Materials, Importance of Hiring Eaves Repair and Eave Sheet Replacement Services, Debunking the Most Common Plumbing Myths That Exist Today, Advantages of Hiring a Demolish and Build Home Builder, Why a Shed is the Perfect Storage Solution for Your Home, 5 Reasons Why You Should Hire Professional Cleaners for Your Rugs. I guess the ACCT business card and the CSI logo doesn't mean Silestone, but Sleastone. This means if you place hot pans and pots on them, they will get damaged by heat. I just received a message from Silestone on the nearest location of the machining contractor for the Huntsville area. We have had granite for 30 years - no cracks, no chips no stains. The texture of this product was Matt finish but still glazed over enough have ease of maintenance. Suede is the new sensation for your senses. There are some disadvantages to consider as well. Like any surface, drop any heavy item on another item, and a crack or chip will happen. Kitchen plans or other design features may have to change as well to accommodate color and size of remnant countertops. Headquartered in Sugar Land, Texas they are constantly expanding their color library to bring more color options to kitchens and bathrooms. You are limited to size, material, and color but the cost is lower than if you order a brand new slab. Advantage: Tie. Avoid harsh chemicals such as liquid plumber, Drano, and oven cleaners as they are known to break the resin bond holding the countertop together. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The suede looked dull. They are ultimately responsible for these kinds of problems even though they try to insulate themself through this third party argument. . I really don't blame Mr. Oehmsen--he is just doing his job. 2) it's from a discontinued style and shouldn't have left the factory -it will be replaced. If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. As with all Silestone natural quartz products, Suede is naturally non-porous and never needs to be sealed. Typically if an installation contractor is a Certified Silestone Installer, who would ask if their legitimate when they put their websites on the Silestone corporate web site? However, Corian is easier to repair than Silestone. While they appear tough, they easily crack when you place a lot of weight on them. Immaculate front display area, being tidied twice by maintenance during our visit. It is very difficult to repair quartz when damaged. Why would Silestone corporate direct me too you if someone else manufactured the Silestone? As soon as you wipe it again, the oil wipes off and there is the hidden scratch again. Ricky Smith, who owns an install company called Alabama Custom Countertops, did a manual measure which resulted in errors in the install. The polyester resin is what binds and holds the quartz crystals together, creating the Silestone surface. This means that quartz countertops are resistant to stains, bacteria, and viruses on its surface. For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard . Overseas . The customer is always right -unless you buy from Stilestones! It has grown since. The sample can also be compared to cabinets, flooring, and fixtures to obtain an overall preview to the style and design of the kitchen. Silestone should at the very least check up on the CSI businesses to make sure they are legitimately providing Silestone services, uses the "training" they provide and verifying that the install are correct. Click here to get notifications about new complaints of Silestone. I totally disagree after having spent a LOT of money on Silestone tops. It gets worse. Tom, I received this complaint a few minutes ago, and I apologize for this individual's problems in obtaining a counter top. You also should avoid scouring powders as you can dull the polished surface with abrasive cleaners. Unfortunately, heat damage like that is permanent. Exposure to UV lights and direct sunlight will over time cause color fading. With degrees in English and speech communications, Jane Wells started as a journalist. I doubt this finish is going away any time soon Ceaserstone also introduced this finish they call it sleek. Our Corporate office is aware of Mr. Smith and Alabama Custom Countertops, so if anyone calls in, which quite a few people do prior to authorizing work be done, the information you see above would be relayed to the potential customer. Long Story. Their reply was always the same "we will call him today" after waiting over 2 weeks I contacted the Silestone headquarters via E-mails and they never responded I called them and got transferred several times and left a voice msg. So its now October 08. The wall is perfectly square and flat--they used too much glue and didn't hold the Silestone long enough to sit. Here are 4 of the common Silestone problems you should know before installing the countertops: While the surfaces are tough, they arent heatproof. 111K views 3 years ago In this video, we share a few pictures of our Silestone Calacatta Gold fabrication and installation. Silestone is easy to maintain. Submit a complaint and get your issue resolved. Silestone (Home Decor Shop): 2.4 out of 5 stars from 11 genuine reviews on Australia's largest opinion site ProductReview.com.au. The top of the bar was actually almost 5-6 inches longer on one side then the other. They dont even have a suggestion on how to prevent future chips or cracks. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. Use a heat-resistant mat to protect the Silestone countertop from damage from the hot tools. I never even knew Stone Systems existed as a company. This makes it very durable and scratch resistant It is possible, however, to permanently damage a Silestone surface. All 3 of these companies knowingly sold / installed an inferior counter top which came with a usele Cosentino employs false advertising claiming that the companys quartz countertops are harder and more reliable than granite. We obtain an efficient protection of the material that prevents the proliferation of bacteria. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. Is that short for Matthew? This behavior has been going on for quite some time. I don't understand why a customer has to fight to get their product what a way to run a business. Then I get not one but TWO denials for responsibility. CLARIFICATION: Wow, three different states. Silestone is not affected by common kitchen acids like lemon juice, tomato juice or vinegar (food acid). Silestone vs. granite cost is similar. If you have a silestone fabricator in your area they should offer Dekton this is a new product that has a texture and is extremely durable. With Silestone, you can eliminate that annual job. The cabinet salesperson contacted their local Silestone installer to call me so they could measure and cut the stone, they never called me even after several phone calls from the cabinet store. I am in Sacramento but if there is no warranty on this product, I do not want it :-). The basic edge is square with a slightly eased top edge. I sincerely wish I could personally take care of these issues for you, but unfortunately I can not. I had no idea that this company had supported Mr. Smith credit line for the Silestone. But now second one came up last week on June 7th, 2022. Houzz utilise des cookies et d'autres technologies de suivi similaires pour personnaliser mon exprience utilisateur, me proposer du contenu pertinent et amliorer ses produits et services. CLARIFICATION: The original complaint was filed with Silestone Corporate in TX months ago and a few weeks ago. I guess second time is a charm; however, it leaves the customer who goes to the Silestone website at significant risk when they advertise this CSI on their corporate website. Your email address will not be published. Any concerns are usually handled with a telephone call. Silestone reviews & complaints 19 complaints 5 resolved 14 unresolved File a complaint Table of contents Claim listing Follow Share Complaints Contacts Resolved "failure to honor warranty" Resolved "failure to install" Resolved "overcharging and dishonest business practice" Resolved "does not honor warranty against defects!" This characteristic prevents water and liquids from absorbing and leaving a stain. Especially if the homeowner like to design with color, the color tones, surfaces, and styles available in quartz kitchen countertops makes Silestone stand a head above its natural or other manufactured surfaces. Ricky Smith, the owners name, said it would be 3 weeks until he could come back and install our countertops but he would need $2000.00 deposit so he could buy his supplies. Bacteria and germs can't lodge on a non-porous surface, making Silestone countertops ideal for kitchens and bathrooms. I received an entirely different pattern/style and it is extremely ugly! The trouble is, workers have gotten sick, and even died, after cutting this engineered stone and breathing in its dangerous dust, public health officials say. If you allow food and other materials to sit on the countertops for a long time, they are bound to develop stains. When their countertop arrives, it looks dramatically different from the sample they saw. The Silestone countertop surface is non-porous. Guess my BBB and State Attorney General letters expressing my dismay at Silestone corporate quick response to pull his from their site. EASY FIX--find out who the manufacturer was for my Silestone. The claim was just denied after the silestone countertop cracked within 20 months of install. So kindly do something about it. Visit the section.. What is Silestone How do I know if my Silestone is original? The fabricator said that material was terrible to work with because of the "marks". I guess they should know ? granite image by Andrzej Solnica from Fotolia.com, Modern elegant kitchen image by MAXFX from Fotolia.com, sunday cooking image by Lovrencg from Fotolia.com, cleaning pillow image by Tomo Jesenicnik from Fotolia.com, spilled drink image by Jeffrey Sinnock from Fotolia.com, glass cleaner image by Randy McKown from Fotolia.com. The most common complaints center on it making the stone look plastic and sometimes slightly darkening (greying) the stone. Soapstone is just so soft and anything will scratch or engrave it. Stain Resistant. The Silestone USA website recommends spray cleaners like Lysol, Windex, 409 or Fantasik. Quartz is one of the hardest minerals in the world. 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Of problems even though they try to insulate themself through this third silestone suede problems argument for the Silestone countertop cracked 20... A brand new slab item on another item, and a few weeks ago very. Silestone is original, they are ultimately responsible for these kinds of problems even though they to... Other design features may have to change as well to accommodate color and size remnant! But now second one came up last week on June 7th, 2022 3 ago! No chips no stains dull the polished surface with abrasive cleaners if youre exposed for long enough sit. Though they try to insulate themself through this third party argument energy, and avoid placing hot on...
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