los pasajeros correspondan a hoteles cercanos al aeropuerto, siempre sujeto a disponibilidad de los mismos, Viva Aerobus will ensure that the passengers on a delayed flight are notified, beginning 30 another health institution treating the user(s) with disability, any other document evidencing that the Passenger with Disability and/or WebBaby Package: Includes the stroller service from and to the Airplane door, check-in of baby seat or similar article, transportation onboard of a diaper bag or similar article of less than State determines unilaterally and with a mandatory nature to all individuals whose situation is known as a tax 24, LAG (Liquids, Aerosols, Gels): Refers to, without limitation: water and other portable liquids, soups, Ticket Service Charges: Payment for the service of elaboration of the ticket itself and the Rate(s): Refers to the consideration that the Passenger shall pay to VivaAerobus for the The cheapest prices found with in the last 7 days for return flights were $237 and for one-way flights to for the period specified. Los Trminos y Condiciones que rigen el servicio entre el Pasajero Pass through the Website, selecting the option Print Boarding Pass, up to 4 (four) hours prior to the Flights scheduled departure. Prices and Viva Aerobus shall not be liable for the allergic or any other reaction suffered or that may be suffered by the Passenger as direct Equipaje Daado: Aquellos Pasajeros que sufran la destruccin o avera de su Equipaje de Viva Aerobus is excluded from any liability in the following cases: Damages suffered by the passengers due to their own fault or negligence, For defects of the baggage, hidden defects or inappropriate containers, When the baggage is harmed due to its own nature or its content, When the transported goods were damaged since the beginning by the passenger, When the passengers statement is false or when he/she lies about the valuables, amount and/or quality of the goods contained in his/her baggage. Whenever the Passenger decides to make during check-in a reordering and/or transfer of articles from one lo que dicha institucin de seguros ser la nica responsable sobre cualquier controversia relacionada con Infants Viva Aerobus may transport musical instruments which dimensions and forms do not adjust to the regular Baggage standards, Six of the services are from Mexico City (MEX) and four from Monterrey (MTY). After making the payment, the Passenger must log into our Website in the My Flight section to review the status of Afectaciones superiores a 241 minutos - 200 MXN adicionales para alimentos y bebidas por pasajero. evidence the United Nations registration approved by the DOT (Department of Transportation). Acids and alkaline, liquid batteries, corrosive substances and/or bleachers, for example, mercury, chloride, radioactive material, the Passenger for the Base Rate, without including taxes, charges and/or Additional Services. WebVivaAerobus serves 170 destinations across Mexico and Central America, North America, Caribbean and more. With this package, you can travel with a diaper bag, powdered milk, water for their bottle, and baby There also is no additional cost when traveling with babies on our airline. If the Infant were 2 (two) years old before boarding the return Flight, it will be necessary to purchase a Seat in the return flight paying a sus Pasajeros, para revisar las compensaciones completas, consulta la Poltica de Compensacin vigente. NOTE: The CCO is the pertinent area to coordinate the compliance of this Plan, also is responsible The Passenger may make payments to "Viva Aerobus" through the BANAMEX portal, provided the Flight chosen by the Passenger is ). The transport of such articles is subject to space availability. Departures of certain points V. When the intellectual or psychosocial capability of the Passenger with Disability and/or Reduced Mobility does not any liability for Viva Aerobus or the company providing the Vivabus service. If the Airport infrastructure allows it, the Passenger with Disability and/or Reduced Mobility may choose to be value therein provided. For safety reasons, babies cannot travel alone and without the necessary documentation. service a series of Complementary Services. animal onboard the aircraft, without extra charge, provided it evidences this situation before "Viva Aerobus" with the Viva Aerobus shall not attend to those claims in matters of Baggage that are not made using the Baggage Loss or Damage Form. Close Relative: Refers to any person who has a bond either for blood or affinity relation importar que no haya utilizado uno de ellos. loading compartment of the Aircraft as checked-in baggage. ticket service charge in accordance with the Rates published in the Website. Passengers who due to their inappropriate behavior cause any damage and/or harm to Viva Aerobus, against himself/herself or any of the other Passengers, shall Viva Aerobus with the proper anticipation. We use cookies to ensure that we give the best user experience on our website. VivaAerobus allows the Passenger only the transportation of a couple of syringes, their needles and corresponding medication in the Passengers who have acquired VivaBsico, VivaPlus and VivaSmart who decide to travel only with carry-on baggage may print their Boarding Call Center: Refers to the area dedicated to the communication with the customer, partners, Minors and Infants can only be identified with the CURP (From 31 days of birth) in the case of Infants, the letter of Washington, D.C. 20590. (one thousand pesos 00/100 MxCy). Suitcase: Container or bag that protects contained luggage. b) Transporte sustituto en el primer vuelo disponible, mismo que ser ofrecido a travs de todos los medios WebMTY From IAH Economy Coach Packages on Similar Airlines. Applicable to payments made with Banamex, Santander, Banorte, Ixe, Scotiabank and American Express 6. 1200 Jersey Ave., S.E. Viva Aerobus will coordinate with U.S. Customs and Border Protection (CBP) at each Viva Aerobus expressly maintains the right to change, amend or modify, at any time and without prior notice, these Terms and Conditions and/or the content of the Website, as well as the check-in procedures and/or forms required to use or Passengers are free to follow the above recommendations, failure to do so releases Viva Aerobus from any liability. Changes in Itinerary are subject to availability of seats, dates and times, as well as to the payment of the corresponding charges. in accordance with the previous paragraph, provided the Passenger notifies Viva Aerobus by filling out the corresponding This service is subject to payment Another alternative is to visit www.vivaaerobus.com and click on the my reservation option. 3. 2 star & up. Pasajero renuncie al embarque, tendr derecho a la Indemnizacin que se establezca en las Polticas de If the Adult is neither the parents nor guardians of the Minor, it must submit a written consent, duly signed by both parents or legal but not limited to changes in dates and times. and conditions thereof visit the following link https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva. Checked-in Baggage: Refers to the baggage owned by the Passenger, which will be under the Minors must remain at the airport until the plain has taken off. route, the Passenger may choose: i. not to use the Flight Certificate for the purchase of the new Booking, being the Passenger cash. Customers may hold a reservation on a flight to or from the U.S. at the quoted fare without payment, or with Disability and/or Reduced Mobility guarantees that they will not be actioned during the Flight, if necessary, scans of any documents will not be admitted, except in those cases in which the Passenger exhibits a certified copy proporcin que corresponda a la parte no realizada del viaje, ms una indemnizacin equivalente al 25% del www.vivaaerobus.com (the Internet Site) on the . Travel with ease by adding our Baby Package to your reservation. Passengers who arrive at the boarding gate after such time may not board and will lose their flight when the delay, deviation, substitution or cancellation of a flight is due to causes that are not directly imputable v. To Passengers who do not submit an Official ID or when it is determined that it has been forged, mutilated and/or altered. Passengers and/or the crew, or the safety and tranquility of the Aircraft and all of its components. of this limitation will be posted on any social networking site used by Viva Aerobus. The Flight Certificate shall not be valid for the payment of taxes of gifts provided by "Viva Aerobus". If fewer than the needed number of passengers of a specialized mental health physician (psychologist, psychiatrist, etc. purchaser pursuant to the specifications of each ticket. Changes of Name or Changes of Itinerary are allowed until the Boarding Pass is printed. due to errors made by the Passenger in the disclosure of the email address provided when making its Booking or due to WebCUN From REX Economy Coach Packages on Similar Airlines. name and/or adding Complementary Services, and such change is not paid within the terms and in the manner provided Premium economy. be subject to the Civil Aviation Act (Ley de Aviacin Civil). If the weathers fine and there are no air traffic delays, your VivaAerobus flight from Reynosa Intl. physical disability, whether sensorial or motor, permanent or temporary, intellectual disability or deficiency, and whose and non-hub airport where the company serves, as well as its regular U.S. podrn solicitar le sean aplicadas las tarifas preferenciales que tenga disponibles Viva Aerobus para tal Counters, otherwise, the Passenger shall forfeit any right derived from the destruction, loss or damage of the Baggage. "Viva Aerobus" may at any time and at its sole discretion make changes and/or amendments to the Flights, including Do not forget their birth certificate or CURP as a form of identification. Carry-on Baggage shall include any personal item such as a handbag, bag pack, meat suitcase, diaper bag or small briefcase for laptop. vuelos nacionales e internacionales. The Vivabus Shuttle tickets are only valid for the date, origin and destination indicated in the ticket, and All passengers travelling with an infant are allowed to check a stroller, child seat and other similar items free of charge. Additionally, the Passenger may acquire the VIP Boarding service by paying the corresponding cost. www.vivaaerobus.com. Personal Electronic Devices: Refers to cell phones, compact disc players or DVD, mp3, the different technological platforms, affiliate networks and/or authorized physical sale points for the Where a ticket refund for a flight to or from the U.S. is due, Viva Aerobus will provide prompt refunds Whenever a payment is not reflected in the system of "Viva Aerobus", the Passenger may request "Viva Aerobus" to track such The Flight Certificate is valid only and exclusively for the purchase of Flights with "Viva Aerobus", up to the monetary al alcance de la aerolnea, ms una indemnizacin equivalente al 25% del precio del boleto o de la our Call Center and may only be used on the same scheduled date of your flight, either prior to, or up to 4 (four) hours after the scheduled time of the original flight. Viva Aerobus, to make the corresponding reimbursement to the passenger prior analysis of the specific fact. la demora se extienda a lo establecido en el escenario 2. WebVivaaerobus are fine though and I have flown with them to/from the US. del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del 02 al 05 de febrero No obstante, los Pasajeros que decidan viajar sin Equipaje Documentado, be performed through the website: When the reference of this article is in mass units 100 (one hundred) grams shall be deemed equivalent to 100 (one hundred) milliliters (or its equivalent in other mass units). liable for the loss and/or damage of such Valuables. Where can I book or Institute of Social Security and Services of State Workers, permits issued by the National Institute of Migration, aeronave, ni de los dems pasajeros, adems dichos instrumentos debern cumplir con las normas de seguridad the scheduled date of its Flight. Once inside the aircraft, each Passenger may look for and seat comfortably in the previously selected Seat. (Norma Oficial Mexicana) in matters of air transportation of hazardous merchandise issued by the Ministry of The Passenger may verify the list of forbidden articles both in carry-on baggage as well as in checked-in luggage, at the Website. All Foreign Minors purchasing Flights operated by Viva Aerobus that include routes within the Mexican Republic, upon checking-in must: I. case of single pregnancy or before the33rd (thirty-three) week of gestation in case of multiple pregnancy. If the Passengers carries with him/her such articles, they may be confiscated if they risk the health and physical integrity of Butane, propane, acetylene, oxygen in large amounts, Including methanol, oil, gasoline, diesel, alcohol, ethanol, aerosol paint, paint thinner, alcoholic beverages exceeding 70 degrees of alcohol volume. The Baby Package shall have the cost published in the Website. Consumers may contact the ACPD office with complaints and comments about airline services in connection with US Airport regularly used for that carriers international flights. No, infant passengers without a seat do not have to pay for a domestic ticket. To fly with babies on Viva, you need to present their birth certificate or CURP. Devolucin del costo del Boleto: El Pasajero tiene derecho a cancelar sin cargo alguno su of a factual report or complaint filed with the Ministry Public, where the theft or loss of the official identification the Passenger the sole responsible to make sure that the payment is performed with the Reference provided by "Viva viaje. derecho a ser Indemnizados de conformidad con nuestra Poltica de Compensacin y cuyo resumen de las Viva Aerobus does not perform connections of Passengers and/or baggage, therefore, Viva Aerobus shall not be responsible provided Viva Aerobus has control over these displays or can provide the information to the party who It is important that the Passenger pays attention to the announcements made by the traffic personnel at the Airport. The Vivabus Shuttle service is offered as an independent service from the air transport routes operated by Viva Aerobus, ): are those articles that may get ruined, decompose or become unsafe for consumption or 2 star & up. 7. personnel, suppliers. lugar distinto al destino originalmente contratado, el Pasajero tendr derecho a ser trasladado en el medio numbers and a letter. Airport(s): Public Service Civilian Air dome(s) that have facilities and adequate services Personal Item: Shall be considered any personal item any purse, small backpack, diaper bag, Including arrows and darts, steel staplers or steel picks, steel plaques with picks used for alpinism, harpoons, The check-in of such sports items shall be conditioned to the following: Not to exceed the maximum weight of 32 (thirty-two) kilograms. imputables a la aerolnea y genere la necesidad de pernoctar. any change in flight status to ticketed passengers, passengers holding reservations, and the public. participant companies and details, check the following webpage Documentado, el pasajero tiene derecho a recibir un comprobante por cada pieza de Equipaje Documentado. The order of the Groups S, Group 1, thereof visit the following link https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva-contesta, If a Passenger finds published on the website of another airline, a flight at a lower price than the one published on our Website, By choosing Viva as your airline, babies can travel on their parents laps in seats that are not in the emergency exit row. Passengers who wish to carry with them a musical item must notify Viva Aerobus with the proper anticipation. The issuance of a Flight Certificate must be requested by the Passenger within a maximum term of 30 (thirty) calendar controls the display. IAMSA: Inversionistas en Autotransportes Mexicanos, S.A. de C.V. Official ID: The following documents will be considered as official identification: Valid passport, voter's credential, professional card, credential of the Mexican Institute of Social Security Tools The aforesaid changes may only be performed with 4 (four) hours in advance to the time scheduled for the provision of Passengers must report the ashes when checking-in and in the Boarding gate and must The Passenger hereby releases "VivaAerobus" from any liability caused by any error in the coincidence of the musical players, tablets, portable computers and any similar equipment that uses wireless connection. When stretcher or incubator transportation is necessary. Viva Aerobus will coordinate with airport authorities (including terminal facility operators forma electrnica e A continuacin se seala el resumen de compensaciones ms relevantes que de acuerdo con la LAC corresponden We have the best travel packages for babies and minors, so start planning those vacations you had in mind. in order to avoid delays in the process and/or refusal to board. Baggage, we recommend all Passengers to identify their Baggage with their name, address, phone number and/or Booking Infants are not subject to Carry-on Baggage allowance (this applies for all modalities). Diaper Bag You can take a diaper bag weighing up to 22 lb (10 kg) and measuring no Any payment received with incorrect information in accordance with this section shall trigger the Compare and book air tickets to Guatemala City with discount and promotions. custody of Viva Aerobus and shall be returned to the passenger upon presentation of the baggage ticket or slip. They have informed about their condition at the Viva Aerobus counters. the Baggage is checked-in, and until the Passenger collects it in the baggage carrousel or conveyor at the Airport of (www.vivaaerobus.com), Call Center or Viva to Part 250 of the US Department of Transportation regulations, and the boarding priority policies and procedures time for their Flight, in order for "VivaAerobus" to properly attend the special requirement and to be able to verify the 1. (twenty-five) and 32 (thirty-two) kilograms, and must not exceed 158 (one hundred and fifty eight) linear centimeters each. and routes and is performed in units specifically appointed for such service. liability for Viva Aerobus, being applicable the Terms and Conditions published on the web page Of Itinerary are subject to availability of seats, dates and times, as well as the! Contratado, el Pasajero tendr derecho a ser trasladado en el escenario 2: //www.vivaaerobus.com/mx/volar-con-viva/garantia-viva psychologist. 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