In the case of any messages that you may send through, Your wireless carrier is not liable for any delay or failure to deliver any message sent to or from, Tells us your name and the email address or U.S. mobile phone number you enrolledwith. You may verify with the Recipient they have fully enrolled with the email address or mobile number you are trying to send money, and have opted into receive notification. YOU UNDERSTAND AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR ENTERING THE CORRECT U.S. [7] If you practice in both federal and state courts, this may surprise you, as federal regulations do not include such a requirement. If you need help with this, please let us know through our Support and Training Center. If circumstances beyond our control (such as fire or flood) prevented the transaction or transfer, despite reasonable precautions we've taken. We can answer your questions about submitting a legal request and help you decipher the results. If you have entered your enrolled mobile phone number and the information is correct, we'll need look into this further. This Service Agreement will be governed by and construed under the laws of the State of Delaware, excluding only its conflict of law provisions, and shall inure to the benefit of Zelle, its successors and assigns, whether by merger, consolidation or otherwise. Tapping on the settings gear icon in the upper left corner of the Zelle app home screen. Please contact Eric Johnson at ejohnson@fryberger.com or 218-725-6840 or another member of the Fryberger Lender Support Team if you would like more information or have questions about responding to civil, criminal, or regulatory subpoenas. Zelle has no control over the actions of other Users, the Network Financial Institution or other financial institutions that could delay or prevent your money from being delivered to the intended User. 1. Live customer service generally will be available seven (7) days a week, excluding US bank holidays. THIS SECTION APPLIES TO YOU AS A CUSTOMER OF A FINANCIAL INSTITUTION THAT IS NOT A NETWORK FINANCIAL INSTITUTION. h. Federal Law. If the payment does not appear within your Zelle app Activity, please contact us for further assistance. One of the more common ways cybercriminals cash out access to bank accounts involves draining the victim's funds via Zelle, a "peer-to-peer" (P2P) payment service used by many financial. If you believe there is an error with this information, please contact the customer service phone number on the back of your card to have them verify this information for you. We may also delay or block the transfer to prevent fraud or to meet our regulatory obligations. When sending money with the Zelle app there is a weekly $500 limit. But it's not only for consumers, as a business you might want to know more about the Zelle business account. You may withdraw your consent to receive Records and Communications in electronic form by contacting us at customerservice@zellepay.com. You acknowledge that neither Zelle nor the Network Financial Institutions shall have any liability for your failure to comply with the terms and conditions of your account agreement with your financial institution. We want to remind consumers that a bank or credit union will never call to ask for sensitive information and will not ask a consumer to transfer money from one account to another to prevent fraud. Debit cards that are not eligible to enroll with the Zelle app. From theProfile has been lockedmessage, tap onRE-ENROLL, From theverificationscreen,tapYesto continue, You will receive aone-timepasswordto your mobile number, Once verified you will beprompted to start your re-enrollment process. An internet browser that we support, which include Internet Explorer 10.x or higher, Safari 3.2.x or higher, Firefox 32.x or higher and Chrome 38.x or higher, Mac OSX Safari 5 and higher, Safari for iOS 6 and higher, Chrome for iOS, and Chrome for Android; Local, electronic storage capacity to retain Records or Communications or a printer to print them; A valid email account and software to access that email account; An up-to-date device or devices (e.g., computer, tablet, mobile phone, etc.) Sample Subpoena (36 kb) Sample . Note: When you re-enroll, your current profile and Zelle app activity will be deleted, and all pending payments and requests will be canceled. No problem. authorized situations such as legal guardianship or pursuant to a power of attorney. If you do not act on the request within 14 days, the request will expire and the sender will receive notice their request has expired. ZELLE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, WITH REGARD TO THE SERVICE DESCRIBED OR PROVIDED. There may be other circumstances when the payment may take longer. If the payment shows completed, but the recipient has not received the money, or you received a notice that the payment failed, the money will be returned to your account. Please immediately call Zelle at 1-844-428-8542 or write to the address above in Section 14 if: IF YOU BELIEVE THAT THE SERVICE HAS BEEN USED TO MAKE AN UNAUTHORIZED WITHDRAWAL FROM YOUR BANK ACCOUNT, OR IF YOUR BANK STATEMENT OR TRANSACTION RECORD REFLECTS AN ERROR IN A MONEY TRANSFER USING THE SERVICE, CONTACT YOUR FINANCIAL INSTITUTION IN ADDITION TO ZELLE. P. 45 (d) (1). be ready to get more Create this form in 5 minutes or less Get Form Still need help? Select Activity from the bottom of the main screen, Select the Request option from the Zelle app main screen after log in, Select your recipient and the dollar amount you want the recipient to send you. You may ask for copies of the documents that we used in our investigation. If the Service or Network Financial Institutions services weren't working properly and the sender knew about the malfunction when the sender initiated the transfer. When using or enrolling with Zelle within your financial institutions mobile app or online banking service, your bank or credit union will assist you with any issues you may be experiencing. email, text message, in-app notification). Reduce cash and check management expenses by digitizing transactions. If the email address that you provide when you enroll is not already linked to another profile that you may have enrolled with Zelle then we will also link that email address to your new profile so that others may send money to and request money from you using your email address. to create, develop, operate, deliver, maintain, and improve our products and services; to respond to your requests and comply with your stated communication preferences; to provide you with a safe, efficient, and customized experience; as otherwise permitted by the terms of our Privacy Notice. Contact your participating bank or credit union support team to request they deactivate the mobile number. The recipient has up to 14 days to enroll to receive the money before it expires. Sending money with Zelle is the same as sending cash. All subpoenas must include: The full name, title, mailing address, email address, and phone number of the person and/or entity issuing the subpoena; and The full name, title, mailing address, email address and phone number of the person to whom responsive documents should be sent. Verify with the Sender the money and is in a completed status. g. You must re-enroll with Zelle, or enroll with one of the Network Financial Institutions where you are a customer, to receive any subsequent payments sent to you after you cancel your use of the Service. To request a paper copy of any particular Records and Communication be mailed to you, contact us at customerservice@zellepay.com. Subject to applicable law, Zelle may terminate or suspend this Service Agreement and your use of the Zelle mobile app and Service, in whole or in part, at any time for any reason without cause and without prior notice. It comes with a number of interesting perks, features, and optimizations. The limit on your liability for unauthorized transfers are determined by the agreement between you and your financial institution, but cannot exceed the amounts described below: If you report the loss of your Zelle password or mobile device, as applicable, to us within four (4) business days after learning of its theft or loss, your liability will not exceed the lesser of: 1) $50, or 2) the amount of any unauthorized transfers that occur before you reported the loss of your password or mobile device. Zelle support is unable to cancel a payment on your behalf. If that recipient is also not a customer of a Network Financial Institution, or if the recipient does not accept the invitation to enroll, then the money will not be sent. Send limits are not increased or decreased at the request of Users. You will immediately notify us if any mobile phone number or email address you have enrolled is (i) surrendered by you, or (ii) changed by you. You represent that (a) you are at least 18 years of age, (b) you have the authority to authorize debits and credits to the enrolled bank account, and if applicable, (c) you are the authorized holder of the enrolled debit card. As a recipient of a payment request, you will have the option to send the requested amount, send a different dollar amount or decline the request. If at any time while you are enrolled, you do not send or receive money using the Service for a period of 18 consecutive months, we may contact you and/or take other steps to confirm that the U.S. mobile phone number or email address that you enrolled still belongs to you. Enrolled but the money has not been received: If everything has been verified, your sender may request a payment research with their financial institution. If you need immediate assistance, call us at 1-844-428-8542. It may be that your card is not currently able to receiving money in *. R. Civ. Any obligations or liabilities incurred by you prior to the date of termination shall survive the termination of this Service Agreement. Liability for Failure to Complete Transfers. Decide on what kind of signature to create. You may not enroll with a prepaid debit card issued by a financial institution that is not a Network Financial Institution. If your device is not compatible with the Zelle app, you will not be able to download within the App Store, Google Play, or you will receive a message that your device is incompatible. *. Any opt-out request postmarked after that date will not be effective, and you will continue to be bound by the Agreement to Arbitrate, including the Class Action Waiver. You consent to the receipt of emails or text messages from Zelle, other Users that are sending you money or requesting money from you, and the Network Financial Institutions or their agents regarding the Service or related transfers between Network Financial Institutions and you. Your bank or credit union support team can help you enroll. We further reserve the right to suspend or terminate your use of the Service if we believe that you are using the Service for business or commercial purposes, or for any of the uses identified directly below. By using the Service, you agree and authorize our Network Financial Institutions to initiate credit entries to the bank account or debit card you have enrolled with Zelle. Still need help? As part of our ongoing efforts to combat fraud while meeting consumer expectations for payments, we recently launched an offering called Risk Insights for Cell, which allows financial institutions to better identify potential fraud to protect consumers. You must have JavaScript enabled to use this form. g. Records and Communications in Writing. You'll have to option to select from a list of banks and credit unions or Dont See Your Bank. 10. Colorado Judicial Branch - Self Help - Forms - Miscellaneous Issuing a Subpoena. 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