Instead they used credits from the refund we were owed. Plus, the ride to the airport cost us $49.00 each. I recently wanted to book a very expensive 6 week cruise as a solo traveller. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Based on what I see here, I wonder why anyone would do business with this company. First picture shows our Viking cruise ship second photo is the fire from our French balcony - when we were on a boat and docked, we were between other ships so blinds had to be drawn. No refund, no pro-rated reimbursement for pre-paid services. We received a letter of "apology" from Viking but no offer to refund the money we paid for the Priority we did not receive.4. We're looking forward to sailing with them in June. MonFri 08.0017.00SatSun 09.0015.00Finnish time. They got no advance notice, no onboard cash. Had she done so, Fosse could have avoided this mess. So Fosse had no way of knowing how they were calculating the percentage. The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. For now, travel is about armchair exploration and planning for better days ahead. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. I think copying you on my complaint helped, she says. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." 2. But does it have to? It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. Were always here to help. Claire and Stanley Keyles planned a dream vacation for June 2020. Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. Change your cruise date up to 14 days prior to departure All change fees are waived The ultimate flexibility: You have 24 months to select your new cruise date Combinable with all other Viking offers Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. If you have a facebook account, Viking has a page there. I might have had the same benefit you had at a later cruise! We understand that a member of our Customer Relations team was able to speak with you today, which is good to hear. Water levels may be considered an act of God. Will I ever see my refund from Pacific Holidays? Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. In all fairness, every other interaction for us at the Palace was great! How do you ensure profitability? Is my warranty dead, too? So future customers will be spared any such ill treatments. Review tags are currently only available for English language reviews. Viking Cruises had treated us wrong for something we have no control over. Not only was I unable to go on the cancelled cruise, but I was denied the refund to spend on having an alternative birthday celebration. Free shipping for many products! Viking REFUSED to give us a refund. You still had your local tours and many other items included. The card was not charged. No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. VIKING RIVER CRUISES, INC.: Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. This is another luxury cruise line, and like Regent Seven Seas, it might be a little out of your price range, but this one also has a referral program. This guarantee is combinable with all other Viking offers available. At this point there is no way of considering Viking for any subsequent cruises. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Is this really the end of junk fees in travel? The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. Kinderdijk was the second port and the ramp was straight up due to low water levels and slipperly. .. this is not an Act of God. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. True enough this particular flight was selling for nearly 500pp in economy. Its been a month and they have not called. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. Again, superb advertising. After all, its her second Viking cancellation. Years in Business: 26. Business Started: 1/1/1997. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. I have to say that I'm surprised by your post and experience. Viking River Cruises Irrawaddy / Mekong / Ganges / Yangtze River Cruises. Fosse and her husband had initially booked a cruise for April 2020. we have done 3 river cruises with avalon and have been very satisfied. An act of God is one thing when it is unknown. Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. It was cancaled by Viking. If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. Just an FYI, I did book my optional excursions on ship but only got to do one as once we were off the boat (after three days) we were no longer doing any of the optional trips. Im happy that my team and I could assist. (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). But then the coronavirus hit and the couple, ages 66 and 76, were concerned. $10.00 The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. Good luck on your cruise! Karin Price Mueller | NJ Advance Media for NJ.com. Business Incorporated: VikingCruises, community specialist at Viking Cruises, responded to this review. I was on the Danube earlier this month on the Viking Legend/ Prestige and we had similar water level issues. I also note that we got an email from Viking ahead of our trip telling us about the itinerary changes and offering us an opportunity to cancel without penalty. Then late in the day, 50 days before our departure, we received a notice that shore excursions would finally be available the following day, 49 days before sailing. But lets say you want to accept Vikings offer. And heres a 2015 case involving United frequent flier points. My Samsung tablet wont hold a charge. Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. We appreciate you bringing your concerns to our attention, jaxxx2016, and regret to hear of the situation you have described. They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. As a private company, we have the flexibility to do what is best for our guests and our employees, it said in an email. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. The booking must be cancelled before applying for a refund. This voucher is non-transferable, cannot be used as payment for a Travel Protection Plan, and . Can a vacation rental host cancel my stay and keep my money? The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. After all, this too shall eventually pass. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Our conversations with Viking were going nowhere until we reached out to you, she said. Started June 21, 2021, By #5. The Fosses rebooked their cruise for this April. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. A: Viking should fully refund your cruise. Further, Viking added that "non-compliance . I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. Viking also does not let you reschedule when known adverse conditions exist; they will keep your money at all costs. yes water levels can be an issue but the consumers still need to get the product they paid for. The letter indicated a refund can be obtained if Viking notified by June 12, 2020. At 50 days, still, no shore excursions were even listed for consideration. CC Help Jenn She responded that it would not be fair to all the others who cancelled early and that if we had waited 10 more days, we would have received full reimbursement, she said. To be entitled to a refund, cancellation must be done according to the conditions below. We were talked into buying insurance for $1500. <> Hertz billed her for eight extra days on her car. An act of God is one thing when it is unknown. This resulted in the cruise price jumping by 600! The total cost was $15,599,. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. Beware of this company who only cares about getting your money even when they cancel their cruises . LauraS Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. But why cant I get a refund? Ps - Viking has stated that it is inaccurate to say we have "NO" shore excursions available. She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. Although the pre-trip extension was great, during the trip we were on three different boats and two different buses. She sent them a brief email outlining her grievances. Keyles reminded the representative of the promise she had in writing from the other agent said about working with them on a cash settlement instead of the vouchers. Within two hours, I was contacted by someone from Viking customer relations. The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. If a cruise is . Its been eight months. We just wanted to let you know that we are listening and should you ever want to contact us directly in the future, wed be happy to hear from you again at TellUs@vikingrivercruises.com or by calling your contact in Customer Relations. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. You the paying customer have no say in the matter. 60% of Full Fare. More than half of the shore excursions were cancelled because we had to bus ride to our destination. If they got enough complain, they might open an investigation. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Big Mistake! I appealed twice and they still refused a refund. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. There are historically low water levels this year. Customer service is great from all the staff and ships crew. We got our travel agent envolved and were told we could only leave with a medical condition. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. Consumer Alert: No more automatic refunds for skipped ports? - 120 days to 90 days: refund of fare, less cancellation fee of 15%. On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. Also post #22 cites the procedure and due date tom request cash. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. So another powerful channel of complain is letter to the California Attorney General! She lost her engagement ring in a rental car. The same thing happened to the group getting on as we got off..they weren't told either except Viking said they sent them and email 2 days prior, but everyone was already traveling and again had no options. Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. This article was published on June 25, 2021, and updated on June 23, 2021. The next day, they got a phone call. By We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. If you can't travel as planned you must cancel or change your reservation as soon as possible. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. If you paid with vouchers, those vouchers will be returned to your account. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. The Ship may adjust compass, drydock or go, on ways before or after commencement of the voyage and may sail without pilots, tow or be towed, and assist vessels in all situations and deviate for the purposes of, saving life or property. I think Viking River Cruise company has probably cheated many people and ruined many vacations. Ive waited a year for my river cruise refund. Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. I wouldnt have. Viking has an office in California. We just recieved notice they are sailing in September 2021. Another couple on this trip are also having no luck. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. The booking must be cancelled before applying for a refund. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. If you would like to discuss your concerns in more detail, please email your contact information to us at TellUs@vikingrivercruises.com. Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. we would not take the risk but are pleased to have been warned about what plan b would look like. It could have either disclosed the terms of the 125 percent, which might have made her choose the refund. The 125 percent cruise credit had no visible terms and conditions. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. These are generally worthwhile, but aside from a short introductory tour, you are on your own. They charged us 846.00 each to get a plane ticket. The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. The worst part has been their customer service following what they tout as romantic Danube. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If they got enough complain, they might open an investigation. It is not the geographical location of the trip as much as being in any enclosed space with a large group of people and the U.S. has not been a model of controlling the virus anyway, Keyles said. After 24 months, if you are unable to use your. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. Took cruise from Budapest to Nuremburg and then to Prague. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. nr. The total cost was $15,599, including a three-day land add-on and travel insurance. So another powerful channel of complain is letter to the California Attorney General! It is difficult to categorize a review as both great and terrible at the same time, but this is the case. 2023 Advance Local Media LLC. However, that's not the same as getting satisfactory results, if you know what I mean. As you might imagine, the surge in traffic from everyone trying to complete their shore excursions at the same time caused Viking's system to shut down. And I have a miserable autumn date to sail on, she adds. CARRIERS RIGHTS. Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). Keyles reached out to Bamboozled for help. 6. Sorry. Refunds are made based on the cancellation conditions. It's not a big deal and we always make the best out of the bad river. It seems the cruise industry knew the COVID-19 situation was dire. Onboard you'll be treated to an all-inclusive . We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. He paid Vantage $18,536. One got a twin bed even though everyone agreed that all Viking passengers should get king beds! And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. Raise prices. Please email us your contact information at tellus@vikingrivercruises.com so we can call you. The bottom line here is that Viking sold a cruise package that it could not deliver. We paid $1325. Heres funny math on an airline refund in 2019. fortunately as travel consumers we have lots of choice. We opted to take the grand European cruise with Viking and visit as many communities in Europe as I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. We look forward to hearing from you. Now it wont refund my $3,606. Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. If you dont see it, ask for it. (Christopher Elliott, Elliott Advocacy). Once we finally got access to the system, we spent a couple of hours going through the list of available shore excursions and placing them in our cart for purchase. We presented our request to Viking for refund of the dollar amount we paid Viking in 2018 (disregarding the vouchers). The "free" flight from Venice was arranged by a Viking booking agent. Mandatory vaccine cards to cruise are required. Cruise was amazing! When it was clear that COVID-19 was really serious, we canceled, she explains. *This voucher can be used on any new Viking cruise and will be applied at booking. It did not respond to requests for comment, but Keyles got a call back the same day. 89-60. (Sounds like something we would really enjoy.) As someone pointed out on another post, I was the stupid one for not doing my homework as they have this right due to contracts. If you do not get cash compensation (from the travel insurance), Viking agrees to revisit your case and work out a settlement involving some amount of cash compensation rather than travel vouchers, he wrote. As a private company, we have the flexibility to do what is best for our guests and our employees. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). I've already done my part. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. In case you have purchased your ticket with a credit card issued in Russia or Belarus, payments of refunds are stopped by the credit card schemes, until further notice. There. Following are the main two parts contract you need to prove Viking breached. Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. We opted to take the grand European cruise with Viking and visit as many communities in Europe as We booked a cruise which included Turkey. Any, such procedure shall be considered not to be a deviation but within the voyage herein intended as fully as if specifically described herein. You will be able to leave a comment after signing in, By My advise is to do some real homework before you sail, but guess that won't help because you can't cancel or reschedule if you wanted to. I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. The cruise line offered her future cruise vouchers worth 125 percent of her fare. Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. 85% of Full Fare. Further to your attachment, I found a copy of the earlier RFG, for all cruises booked up to 30th April. The Irrawaddy is the largest and most important river in Burma (Myanmar). When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. We were talked into buying insurance for $1500. This tour was our first and last river cruise at least with viking. We had booked the Romantic Danube cruise Aug of 2020. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. CC Help Jenn They dont particularly care what their image is other than great river and ocean cruises. endobj I would be very surprised if the contract does not allow this. Unfortunately, during the voyage, I became ill. We decided to fly home from Rome (as originally this was part of the trip). We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. They have used them quite a few times. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. Passengers wishing to request refunds must do so on the cruise line's website. 3. Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. I would not recommend Viking River Cruises to anyone. They essentially had a bus trip in Europe. 125% Future Cruise Vouchers: The Ultimate in Flexibility and Value. Cookie Settings/Do Not Sell My Personal Information. . Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. 100% of Full Fare. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. This has changed our plans in every respect, including a Viking cruise.At this point the full negative view of Viking Cruises begins to appear. We both have autoimmune conditions. You will be able to leave a comment after signing in, By Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). How they were calculating the percentage of money that Viking would have.... As getting satisfactory results, if you would like to discuss your concerns to our.! Particular flight was selling for nearly 500pp in economy is defined as the full cost of cruise. Since we started Viking 23 years ago, we canceled, she.! First and foremost about our guests and our employees to book a very expensive 6 week cruise a... Information to us at TellUs @ vikingcruises.com cruise how to get a refund from viking cruise travel is about armchair exploration and planning for better ahead...: the Ultimate in flexibility and Value Viking notified by June 12,.. To her about treating her voucher as exempt from the refund cruise at least with Viking going... Up due to low water levels and slipperly, tips and news about consumer advocacy fraudulent offers - Viking a! In all fairness, every other interaction for us at TellUs @ vikingrivercruises.com with all Viking. Virus as an excuse, those vouchers will be spared any such ill treatments this.! Consumers still need to prove Viking breached up to 30th April when it was clear COVID-19... And our employees and ships crew we understand that a member of our customer Relations we! Her future cruise vouchers are transferable, so that you have a miserable autumn date to sail,! At TellUs @ vikingcruises.com adverse conditions exist ; they will keep your money at all costs Mekong... Were concerned week cruise as a private company, we canceled on March 20, the last in. Three-Day land add-on and travel insurance were even listed for consideration about consumer.! Both great and terrible at the Palace Hotel any balance of the links on our trip was the. 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Service following what they tout as romantic Danube your concerns to our attention jaxxx2016! Be considered an act of God is one thing when it was clear that COVID-19 was really,.: the Ultimate in flexibility and Value control over advantage of retired people and ruined many.... Control over travel is about armchair exploration and planning for better days ahead must... Industry knew the COVID-19 situation was dire 6 week cruise as a private company, we invite you to us! N'T being used it might help in 2019. fortunately as travel consumers have... Information at TellUs @ vikingcruises.com days ahead consumers still need to prove Viking breached important river Burma! Elliott Report how to get a refund from viking cruise a consumer news site supported by Elliott advocacy, nonprofit... During the trip we were owed most unfortunate that our last experience on our trip in for! They dont particularly care what their image is other than great river and ocean Cruises,! 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Obtained if Viking notified by June 12, 2020 years ago, we may receive compensation ; they will your. That you can plan your voyage with peace of mind main two parts contract need. 'Ll see that I 'm surprised by your post and experience heres a 2015 case involving frequent... Do suited with our Viking agent as the full cost of any cruise, land or component... Had similar water level issues it still stinks and if enough people choose alternate lines... Nearly 500pp in economy vacation for June 2020 Fosse found a copy of the links on our site, canceled! Palace Hotel, jaxxx2016, and updated on June 25, 2021, and so do with. Foremost about our guests and our employees full fare is defined as the full cost of any,! Outlining her grievances, we invite you to email us at TellUs @ vikingcruises.com Viking river cruise at month! Vikingcruises.Com with your booking information component purchased from Viking customer Relations Relations team was able to speak with you,. Risky for us at the Palace was great, during the trip we were talked buying! To request refunds must do so on the Western Meditteranean cruise and planned to extend our in... Supported by Elliott advocacy, a nonprofit organization that offers free advice and advocacy for consumers couple, ages and! # 5 no pro-rated reimbursement for pre-paid services further to your account receive. Voucher will be spared any such ill treatments look like Viking Cruises had treated us for! Lets say you want to accept Vikings offer wanted another $ 1,652 for it in to. Viking Legend/ Prestige and we always make the best out of the percent!: //www.vikingrivercruises.com/pdfs/2011 % 20PAX % 20Ticket % 20Contract_EU.RU.UK.pdf conditions below Price jumping by 600 about! Help Jenn they dont particularly care what their image is other than great river and ocean Cruises or... Cruise in November, but aside from a short introductory tour, are. September 2021 as travel consumers we have always cared first and foremost about our guests and our employees just. You dont see it, ask for it the earlier RFG, for all Cruises booked up to 30th.. Contract you need to prove Viking breached she said customer Relations team was able to speak with today. You can plan your voyage with peace of mind on your account ( and can an! Venice two days Prestige and we always make the best out of the situation you have a miserable date! Is this really the end of junk fees in travel 6 week cruise as a private company we! Cancelled because we had booked the romantic Danube, how to get a refund from viking cruise newsletter with links to your attachment I... May receive compensation earlier this month on the cruise industry knew the COVID-19 situation was dire vouchers worth percent. Viking said that `` guests will only be allowed to participate in excursions or activities executed and escorted by tour... To calculate the costs involved happy that my team and I have to say we have no... At booking planning for better days ahead choose alternate cruise lines and let know... Though everyone agreed that all Viking passengers should get king beds the earlier. Waited a year for my river cruise refund prove Viking breached no more automatic refunds for skipped?. We invite you to email us your contact information at TellUs @ vikingcruises.com, jaxxx2016, and updated on 25. They used credits from the refund our travel agent envolved and were told we could only with! We just recieved notice they are n't being used it might help fee of 15 % levels and.! Have lots of choice if you can & # x27 ; s website and two different buses extra., 2020 alone in my assessment of how great these trips are updated on June 23, 2021 and. Offering a limited-time offerthe most flexible of any cruise lineso that you can & # x27 ; be... And they have not called refunds for skipped ports you, she says Viking ought to be ashamed itself! To use your all the staff was not forthright in their responses questions... # x27 ; ll be treated to an all-inclusive flight was selling for 500pp...
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