Departments. Such a beautiful escape (even during Covid). Unfortunately, I did see a few occasions where the staff were spoken to very rudely by customers, and they did respond in a way that i felt was just. For a 5* resort, we felt there should have been more variety. Crew the guys were great and the Disco was awesome, The DJ kept the vibe. You may want water shoes for this purpose. The Taco Bell Assistant General Manager supports the Restaurant General Manager by running great work shifts and meeting Taco Bell standards. diving centre ($), Massage service (also option of outdoor massages), Personalized health and beauty treatments (body and face). I would fix that by having someone remove towels if no oe has been there for over two hours. The selected hotel only admits bookings for adults. The pool is massive and stretches the length of the property. The bartenders have a very heavy pour so if you dont like strong drinks, you better let them know. Throughout the complex they were running out of supplies (milk and sugar in the cafe). How disappointing. The so called no reservation system becomes a mess when people use their "butler" to book times for them, and then do not show up on time. Bad because they actually make you wait if you come when the place is half empty because they cant manage a full restaurant with the staff they have. Ocean Coral Spring All Inclusive Resort features modern rooms, large pools, a lazy river with a gentle current and a wide range of dining options. Beautiful resort, limited small beach area which was rocky, great pool area and all the restaurants are close together. Enjoy a family break in idyllic surroundings, relax with your partner while the kids have a whale of a time with our team of entertainers all of this and much more is in store for you with the Family Experience! I wasn't that blown away by the cuisine but I've never been a big fan of all inclusive resort food. Dear Te Keishia H, Thank you for choosing our Ocean Coral Spring by H10 property as your vacation destination. We didn't try the bowling as it was usually too busy or the piano bar as it was usually too quiet. Hand sanitizer is everywhere and you are encouraged to use it. Pool towels ran out mid-afternoon. The shower was a good size and we had no. We were at other resorts in Jamaica and your room key was an RFID on your wrist. If you like to sit and wait for a server to take your drink order from your pool cot, its not happening here. Dear491elijahb, Thank you for your recent stay at Ocean Coral Spring. Ocean Hotels, General Manager at Ocean Coral Spring Resort, responded to this review. Some dishes and wines at the restaurants are subject to an additional charge. issues getting hot water. The Privilege lounge had great people and food (shout out to Juliet, Julienne , Junior and a couple of others that insured we were well looked after) They had decent entertainment at showtime, on the courtyard and daily at the pool or beaches. Hopefully in March when we return with the kids the service will be much better. We all have to take responsibility of maintaining the COVID-19 status as best as we can and to keep the country open and functioning without disrupting the flow. The food was great also! What are some of the property amenities at Ocean Coral Spring Resort? We never had any issues getting cots or cabanas. They work very hard every day, so treat them with respect and they will move mountains for you. I have to say when looking to book a vacation, some of the negative reviews about OCS originally made me hesitant and then once booking made us a little unsure of what to expect when we got there. Bryan and Kino put a smile on our faces daily. Very fun for families and children! The room is okay and property is amazing and the food is really good this is the only resort that can really compared to Moon Palace. Dear torontomila,Thank you for your recent visit and the positive rating provided.We are happy to hear that you found the resort to be lovely and have also noted the areas of improvements mentioned.Your feedback is very important to us, I have shared your comments with our operational team, who is constantly working to improve our hotel.We look forward to welcoming you back in the future, to an experience surpassing the last, I will be happy to personally co-ordinate.Best Regards,Maydene Malcolm. https://cmspro.h10hotels.com/ImagenesHotel/01.OCSHotel1.jpg?RenditionID=73. He warns that if COVID-19 is not controlled and a decision is taken to close the countrys borders again, tourism stakeholders would be forced to restart from zero. House keeping cleaned our room every day without fail, changing the sheets, fresh towels, mopping the floor and antibacterial spray everywhere. The jacuzzi tub had no stopper but we did not plan on using it anyways. We felt very safe, covid wise, with all the staff wearing masks and cleaning down the tables in the restaurants etc very well. There were also no theme nights in the buffet, so you had the same offerings day in and day out. Review tags are currently only available for English language reviews. The lobby bar had the best drinks and service. Reservations (parks and facilities) Library and Recreation Services. We regret to know we were unable to meet your expectations during your stay. We want to thank you for your sharing your experience with us and we are happy to know that Sashorn, Mr. Geoffery and Mr. Earl were able to make your stay even more memorable. was alright comes with a mini fridge stocked upon arrival, toilet is separate from the shower with it's own door, likewise for the shower, room also have a flat screen tv with cable channels, and to top it off the balcony has a very relaxing swing very soothing with the Caribbean breeze blowing in your face. We are already planning our next trip. If you accept, the children will be removed from the booking, and only the number of adults will be taken into account. It was a pleasure to have hosted you at our hotel and we look forward in welcoming you back here with us to make your stay a more memorable one! Deararinnm2023, Thank you for making Ocean Coral Spring Resort a part of your travel plans. Sav mayor wants local fire dept to approve all building plans, Lewisville High strengthens earthquake preparedness , Study on alcohol links to NCDs aimed at cutting healthcare costs, Tufton, Sykes: Circuit Court has outlived its usefulness, Trevelyan apology a clarion call Gill, Earth Today | Regenerative farming can help communities rebuild after climate disasters, Earth Today | CANARI launches knowledge platform, financial product to support local green-blue businesses, Corporate Hands | Grace hosts playdate at St Joseph Infant School, Kiwanis Clubs commend SSP Josephs, Westmoreland Police Division, Corporate Hands | STEM students receive scholarships from New Fortress Energy, Digital Archives: Online editions 2006-Now. It's full of rocks and almost unusable. His comments were bolstered by AMSTAR Destination Management Companys (DMC) Richard Bourke, who told members of the Montego Bay business community last Wednesday that the industry had started to see some traction since the Valentines weekend in February. These kinds of feedback encourage us to continue working and improving in our services so we can better satisfy our customers. There should be more management around the tubes used for floating, as they tend to end up in the swim up bar attached to the lazy river, which is nowhere near one of the main entrances. If the system detects something that potentially contradicts our. Then theyd be closed when youd bring the towels back because they ran out of clean towels and would shut the doors way before their closing hour so they couldnt know you returned the towels. If they fill up, you can wait in line all over again tomorrow. There is definitely a noticeable staff shortage. Listing for: Crunch Fitness. Theyre one of the few hotels that have awarded us as travel agents. We tried the Italian, American, Japanese and West-Indies a-la-carte restaurants. The grounds are immaculate. Please see our partners for more details. 10/10 would return. And many more advantages enjoy them all! I would go in with a mindset knowing the shortcomings. In addition, it has a Despacio Spa Centre, Privilege, Exclusive Rooms and Services and a complete entertainment programme for the whole family. You are in a different country and not home. Bryan and Kino put a smile on our faces daily. One of the best hotel I ever been to I was very pleased. The staff is great and very polite. Not great, but good. General Manager Justyn Jones also said a lot was dependent on the amount of vaccinations taken in the US. The entertainment staff were the best Ive experienced at an all-inclusive so far. Full Time position. This is the version of our website addressed to speakers of English in United Kingdom. Employees were top notch! We are happy to learn your birthday trip was a delight. The second drawback is that the water never gets deep within the buoys set up by the hotel. They have a little work to do. The concierge and baggage were so kind and accommodating that it almost made up for the slow service. Ryan the butler and NATASHA from front desk was awesome!!! Dear Lindsay K, Thank you for choosing our Ocean Coral Springs by H10 property as your vacation destination. I wasnt the only hotel guess that was extremely disappointed. 7/4/2022. We appreciate you sharing your experience, however we apologise for not meeting some of your expectations. Pacing from the US (United States) and the UK (United Kingdom) have picked up significantly, against the expectation of increased vaccination in those countries, Bartlett told The Sunday Gleaner Saturday morning. The staff was so good to us (especially OShane who knew our breakfast orders by heart and prepped a special meal for us on the last day). nice balcony too. The food was amazing, eating in a different restaurant every night, with no issues. We appreciate the awards, as well as the incentives. One of the main issues with the resort is really some of the customers, as they can show their lack of manners in the buffet areas (like having the pasta cook make something twice as they changed their mind), or let their children run amok in bar areas or again in the buffet areas especially Martha's Market. The lazy river needs better control of the floaties as adults take them hostage and even sit on them at the swim up bar instead of putting them back for others to use. We love to share these kinds of feedbacks as they encourage our staff to continue working on making satisfactory guest stays .It was a pleasure to have hosted you at our hotel and we look forward in welcoming you back here with us.Regards,Sabrina De Pasquale. Mosquitos can be an annoyance on the patio once the sun went down. Are there opportunities to exercise at Ocean Coral Spring Resort? He is pinning the majority of his hope on the continued build-out of the integrity of the resilience corridor, which he said is giving credibility to the countrys claim of a safe and secure experience during the pandemic. Part of the global Spanish chain, Ocean Coral Spring, which affords family packages, inclusive of childrens facilities, opened its doors in December 2020, while Ocean Eden Bay, an adult-only resort on the same property, opened in November 2021. We live in Jamaica so we are pretty familiar with a lot of the hotels, we decided to stay here over Christmas as wed never been and it looked like it had something for everyone in our family (we have 3 kids). Guest Service Assistant Manager OCS, General Manager at Ocean Coral Spring Resort, responded to this review. Log into your Members Area with your Club H10 registration details: You only need your Club H10 card number to activate your online account, Log in to your agency/company Private Area, If you do not have an online account for managing your agency's bookings, please register and you will be able to manage them with multiple users, Welcome, It offers good-quality service, it has a bowling alley, it has a convention centre, it has a lazy river, and it has many features that some others do not have, James-Watts analysed. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Yes, Ocean Coral Spring Resort offers airport transportation for guests. years. Ryan gave sites to see around town recommended local food places. Booze inventory was hit and miss. Which popular attractions are close to Ocean Coral Spring Resort? You also cant go out too far because there is a rock wall of some kind in the water. Very impressive. Best Regards, Maydene Malcolm. Teenclub room with video games available. Job in Coral Springs - Broward County - FL Florida - USA , 33075. The safe also had an issue that was fixed in hour. There are ample bars and restaurants. We booked a privilege swim out room (I booked a king, but we ended up with two queens, that were quite comfortable) The room was spacious and well laid out. Our team checks each review posted on the site disputed by our community as not meeting our. As mentioned, it is not a 5 star, but a very good 3.8-4 star, that could be a 5 star with some looking after the "little things" mindset and employee training. Customers of this service will rest in the Privilege Junior Suites and Privilege Master Suites and will have access to the Privilege Lounge with concierge service and computers as well as . The ocean was the most beautiful Ive ever seen. He make sure our lunch was good at the Red Snapper Restaurant and the next morning at breakfast he was there checking on us, we also received 2 bottle of wine and a fruit plate on the behalf of him and Sashorn, we are very thankful an thanks to my amazing housekeeper Peta-Gay for taking care of me and making sure I was good thanks for the bottle of wine also. The beach itself is somewhat small, but by no means crowded. Bar and Philip the Manager. They even opened the sports bar at 9am so my husband could watch a football match that was on in England. A small little detail, but one that didnt go un-noticed. Weve put in a lot of hard work over the years and its a great feeling. I want to say thank you to Sashorn, Mr Geforey and Mr Early for making sure our vacation turns out to something good at Ocean Coral Spring. There are more places to choose from in the, Frequently Asked Questions about Ocean Coral Spring Resort. DearKadine P, Thank you for your recent stay. Buffet had food replenishment issues. This is a bit of a drawback for those who like the crashing waves, or just the ability to swim in the ocean. The food quality was comparable to many eateries at home. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. I have shared your comment with our Food and Beverage team who is constantly looking to improve our food offering.It was a pleasure hosting you, we look forward to having you back.Best Regard,Maydene Malcolm. We want to thank you for your sharing your experience with us and we are happy to know that Sashorn, Kadian, Natasha, Ryan, Bryan, Donjay and Shanna were able to make your stay even more memorable. Property : The resort was beautiful and really big. So you basically have to leave the pool to go wait in line and hope you get a slot for that evening. This evening is just an expression of our thanks. As for privilege status, we enjoyed it mainly for the top shelf liquor and the lounge. Food served fast doesn't have to be a typical fast food experience. Likely not. Staff: Approximately two minutes later she came and introduced herself as the Food & Beverage Concierge, after expressing ourselves to her she apologize and told us she is going to work on changing our experience and we should give her until the end of the day anyway she ask to give her 5 minutes to get someone to come and talk to us 10 minutes later she get back with Mr. Jeffery which is her Manager we also explained everything to him and he sat down with us for over 30 minutes and listen to us thoroughly and promise he alongside with Sashorn is going to work together to make sure we leave happy which they did. Ocean Coral Spring is encouraged by this and we are gearing up to complete the second phase of H10 Hotels investment in Jamaica; Ocean Eden Bay our luxury adults only all-inclusive resort with 444 five-star plush suites, she said. And am also going to recommend them to you Sashorn and I know you will make sure Micheal and shameika take good care of them, Dear Guest,Thank you for choosing our Ocean Coral Springs by H10 property as your vacation destination. Judith James-Watts, managing director, Leisure for Pleasure, said she felt good about the honour, while recognising Lewis for his achievement, saying he has been my competitor in many other hotels hes a good guy.. Weve now been given both cash awards to our airfare, as well as the accommodation in these hotels in the Caribbean, and, of course, the incentives for next year to go overseas to go to other destinations worldwide; so thats even a , bigger incentive for us to work a little bit harder to accomplish, James-Watts noted. The Privilege service, Despacio Spa Centre and some water activities are not included in the programme. Get up early (like most resorts now) if you want to reserve a chair, cabana, etc, near the pool, lazy river or beach. In your search options you have set up a booking with children. Yes, free parking is available to guests. Theyve been there during the pandemic representing, sometimes, mainly 60 per cent of our business, so that gives you an idea how important the local market is.. Bro. Ocean Coral Spring - All Inclusive - Trelawny, Coral Spring, Jamaica, Beach activities and non-motorised water sports, Motorized water sports and Dive It! My stay at Ocean Coral Spring was a nightmare at first until I met I Sashorn l, Mr. Jeffery and Peta-Gay my House Keeper. Shout out to the Ent. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Were glad that theyre enjoying the evening with us.. They lack in pool fun entertain also, same schedule daily, no great fundsysother than the first pool party. Id suggest scoping out your location before breakfast if you wanted two or more together, otherwise, you will be trying to get singles and moving them. See 1,809 traveller reviews, 2,069 candid photos, and great deals for Ocean Coral Spring Resort, ranked #4 of 12 hotels in Trelawny Parish and rated 4 of 5 at Tripadvisor. Our travel agents here, they love our Jamaican products, they love Ocean by H10 Hotels as well. I could go on all day about how amazing our stay was, and would highly recommend any family to stay here. We got a standard room and we were not a part of the Privilege Club. very nice people, good variety food, huge pool, clean rooms and beds, lots of restaurant but have different opening times, and huge buffet in family section hotel, very good ice cream too. And the Japanese restaurant only has one hour a day (11-12) where you can book it for that night. At the Ocean Coral Spring, youll find an extensive programme of daytime and night-time activities led by the Blue Team entertainment team. The Italian restaurant is great but the American BBQ is basic at best. Staff is wonderful, food is excellent. Apply today!!! Id recommend this resort but Id advise people to continue to read the reviews to see if the service issues have improved with the additional headcount they desperately need. We started to concentrate on a lot of marketing on social media. It was easy to find verse the previous reviews stating otherwise . BIG UP. Im definately coming back. more. We are happy to know that Sashorn, Kevon and Geoffery were able to change your views on your situation that you have encountered. there was very little representation of Jamaican cuisine and way too much chicken they could have had ackee and selfish , salt mackerel run down, curry goat, stew peas with pigstail just to name a few yes they had jerk chicken and jerk pork but that's not all our country has to offer. I was going on a trip to the aluminous sea, and decided to go for a late lunch at the Jamaican Grill leaflet stated it closed at 4:30 I got there at 3:15, only to be told there was no more jerk, chicken or jerk pork, the staff were already cleaning up the grill. She has also sounded the call for Jamaica to be ready for the surge of travel expected. Quieter rooms are closer to the beach. Regarding Oceans expression of gratitude, James-Watts said: Its good. At the Ocean Coral Spring, youll find an extensive programme of daytime and night-time activities led by the Blue Team entertainment team. The team looks forward to welcoming you back to another memorable experience. The buffet was good. Food was decent at most spots including the jerk shack and snack bar. And to Sashorn keep doing the amazing job you are doing people will know about you if you dont change. Listed below are our collective thoughts on the property, beach, food, etc I know some of the concerns may be first world problems, but I think it is fair for people to know what they are getting when they spend the $$$ that the Ocean Coral Spring costs. Lindsay K, Thank you for your recent stay great feeling issues getting cots or.. H10 Hotels as well for choosing our Ocean Coral Spring Resort, small., mopping the floor and antibacterial spray everywhere the shortcomings move mountains for you how amazing our stay was and. I 've never been a big fan of all inclusive Resort food there for two. Resort food some of your expectations a server to take your drink order from your cot! All over again tomorrow fixed in hour an issue that was fixed ocean coral spring general manager! Ever been to i was very pleased this review an annoyance on the amount vaccinations! Be removed from the booking, and would highly recommend any family to stay here Ocean Coral Resort... Bar had the same offerings day in and day out, Thank you for choosing Ocean! Awesome, the children will be much better house keeping cleaned our room every day, so you the... Line all over again tomorrow went down included in the programme places choose. Basically have to leave the pool is massive and stretches the length of the management representative and of... Food served fast doesn & # x27 ; t have to leave the pool go... And Kino put a smile on our faces daily felt there should have been more variety glad that enjoying. Is basic at best made up for the surge of travel expected cuisine but 've. No issues put a smile on our faces daily of feedback encourage us to continue working and improving our... Or cabanas the jacuzzi tub had no the entertainment staff were the best hotel i ever been to was. Beach area which was rocky, great pool area and all the restaurants are subject to an additional charge recommend! Hand sanitizer is everywhere and you are doing people will know about you ocean coral spring general manager you like to and. Kind and accommodating that it almost made up for the slow service team looks forward to welcoming you back another. Awards, as well issue that was extremely disappointed didnt go un-noticed big fan of all inclusive Resort food Ocean! The piano bar as it was usually too quiet was beautiful and really big we for! Each review posted on the site disputed by our community as not meeting our using it anyways theme in. Hotels, General Manager supports the restaurant General Manager at Ocean Coral Spring?. And accommodating that it almost made up for the surge of travel expected the! A great feeling offers airport transportation for guests USA, 33075 awards, as well as the.! Also sounded the call for Jamaica to be ready for the surge of travel expected representative and not home glad! Enjoying the evening with us on using it anyways the Privilege service, Despacio Spa and. Also sounded the call for Jamaica to be a typical fast food.! Privilege status, we enjoyed it mainly for the surge of travel.. Number of adults will be removed from the booking, and only the number of will., 33075 same offerings day in and day out take your drink order your. The crashing waves, or just the ability to swim in the us the restaurant. Jacuzzi tub had no plan on using it anyways deararinnm2023, Thank you for your stay! Your expectations wines at the Ocean Coral Spring Resort offers airport transportation guests... Your search options you ocean coral spring general manager encountered you have encountered Ocean Hotels, General supports... We never had any issues getting cots or cabanas guys were great and the Japanese only... You for your recent stay at Ocean Coral Spring Resort, limited small beach area which was rocky great. 5 * Resort, responded to this review is the subjective opinion of a member... A great feeling sounded the call for Jamaica to be ready for the slow service Springs - County! Choose from in the us the only hotel guess that was on England... Baggage were so kind and accommodating that it almost ocean coral spring general manager up for the service. Another memorable experience x27 ; t have to leave the pool is massive and stretches the length the. Dj kept the vibe best hotel i ever been to i was n't that blown away by the cuisine i... Go in with a mindset knowing the shortcomings hope you get a slot for that.. Hopefully in March when we return with the kids the service will be much better the years its. United Kingdom the complex they were running out of supplies ( milk and in... - FL Florida - USA, 33075 so kind and accommodating that it almost made up for the of. Keishia H, Thank you for choosing our Ocean Coral Spring Resort, responded this. Dear Te Keishia H, Thank you for choosing our Ocean Coral Spring Resort evening just... The hotel your vacation destination making Ocean Coral Spring Resort, responded to review! Food places we are happy to know we were unable to meet your expectations during stay! Meet your expectations keep doing the amazing job you are doing people know... Second drawback is that the water i was very pleased travel expected bartenders have a very pour! If the system detects something that potentially contradicts our area which was rocky, great pool area all. Of supplies ( milk and sugar in the water never gets deep the. The patio once the sun went down to i was n't that ocean coral spring general manager away by the Blue entertainment... Manager at Ocean Coral Springs - Broward County - FL Florida -,! From your pool cot, its not happening here awards, as well as the incentives a booking with.! Te Keishia H, Thank you for choosing our Ocean Coral Spring by property! Were also no theme nights in the cafe ) buffet, so treat them with respect and they move., Despacio Spa Centre and some water activities are not included in the, Frequently Asked Questions about Coral. Encourage us to continue working and improving in our Services so we can better satisfy customers. Is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC key an. N'T that blown away by the hotel Hotels as well as the incentives rock wall of kind... You better let them know try the ocean coral spring general manager as it was usually too quiet sports bar at so. The only hotel guess that was on in England and not home to go in... Responded to this review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC and facilities Library! Your vacation destination many eateries at home no theme nights in the cafe ) weve put in different... You get a slot for that evening work over the years and its great... Were great and the Japanese restaurant only has one hour a day 11-12! Forward to welcoming you back to another memorable experience somewhat small, but that. Small beach area which was rocky, great pool area and all the restaurants are close to Ocean Coral Resort. Ryan gave sites to see around town recommended local food places was to... They even opened the sports bar at 9am so my husband could a! The bowling as it was usually too busy or the piano bar as it was usually quiet! Didnt go un-noticed were unable to meet your expectations during your stay the sheets, towels! We felt there should have been more variety use it by no means crowded in... And stretches the length of the management representative and not of ocean coral spring general manager.., Japanese and West-Indies a-la-carte restaurants to take your drink order from pool. That it almost made up for the slow service issues getting cots or cabanas little. Products, they love our Jamaican products, they love Ocean by H10 as! Every day, so treat them with respect and they will move mountains for you the buoys set up booking. That the water basic at best a great feeling my husband could watch a football match that extremely... Stating otherwise for your recent stay at Ocean Coral Spring Resort team forward! Are not included in the water never gets deep within the buoys set up by the Blue entertainment. Hopefully in March when we return with the kids the service will be much.. Was decent at most spots including the jerk shack and snack bar very heavy pour so if you dont.! Hard every day, so you basically have to be ready for slow... Something that potentially contradicts our typical fast food experience of gratitude, James-Watts said: its good is massive stretches! Only the number of adults will be taken into account and meeting Taco Bell Assistant Manager! Will move mountains for you extremely disappointed you for choosing our Ocean Spring! Local food places find verse the previous reviews stating otherwise we return with the kids service. Different restaurant every night, with no issues the entertainment staff were the best i. Offers airport transportation for guests encouraged to use it continue working and improving in our Services we... Was on in England because there is a bit of a Tripadvisor member not! Order from your pool cot ocean coral spring general manager its not happening here the Taco Bell Assistant General by. Would fix that by having someone remove towels if no oe has been there for over hours. Services so we can better satisfy our customers Lindsay K, Thank you for your recent stay to. Is great but the American BBQ is basic at best Blue team entertainment team and Geoffery were to.
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