synology warranty check

Reach Out to Us Get technical support or send us an inquiry. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. From the DSM interface: Go to Control Panel > Services > Synology Account > Extended Warranty Plus. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. The above Warranty Periods do not apply where Products are marked as sold as "as is" or with "no warranty". 3 Loosen the screws that secure the fan on the back cover as shown below. *Synology Secure SignIn is recommended. The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. The existing unit must be in working condition and we quote a cost after assessing your . How do I make a warranty claim for my Synology product. SUN Server Warranty Lookup Site. Synology devices are engineered with quality components and built to last. *Synology Hard Drives Warranty will be void if drives are received in below conditions. DSM/SRM/Firmware Update: Synology sent a sign-in request to your Synology Secure SignIn app. Your phone number was verified successfully. *Note: The warranty period for DS220+ is extended from 2 years to 4 years.Introducing Synology's new hardware warranty service: Extended Warranty Plus. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The price for this service will be calculated based on the model and the region you register it for. itsakc Aug 22 2011 edited Aug 22 2011. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. Please obtain and enter the verification code to bind your phone number. For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. White Label Synology NBD Replacement Service is intended for resellers and system integrators who can sell the service under their name. :D T Twisted World @twisted_world* Aug 04, 2016 You will need to present the receipt or invoice as proof of purchase. Opposite Palm Beach Hotel . By visiting the link above you can see what this service is all about. For consumers who are covered by applicable local consumer protection laws and regulations, the rights conferred hereby are in addition to all rights and remedies as set forth in such consumer protection laws and regulations. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. In addition, Synology reserves the rights to refuse to provide any relevant technical support in the future. Product Name Find your Synology product Product Availability Generally Available Export Administration Regulations. Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. Applies with proof of purchase available. Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. How to I check if it is still under warranty? 4 Remove the EMI sticker and unplug the power cord of the fan carefully. For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. Extended Warranty Plus may not be available in overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of countries and regions where it is offered. Discontinued: The product is no longer manufactured. We recommend you to back up the important data periodically. The hardware repair/replacement services are subject to the availability of replacement materials and components. The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute between Customer and Synology. Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. Open the app and tap the number to approve the sign-in. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. For warranty claims, the Customer must return the complete Product to Synology in accordance with this Section 3.4. The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. Data management Store, share, and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions. And when a replacement is necessary, simply ship the original device to us and let us handle the rest.3, Reduce downtime to a minimum when disaster strikes with an optional advanced replacement service. Stay up to date! Copyright 2022-2023 Synology Inc. All rights reserved. Find and manage your purchase history, add-on licenses, and remote access information. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. Under the battery. Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. File or folder level data restoration makes data recovery fast and flexible. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. Would not that depend on your purchase date which synology cannot possibly know? All Rights Reserved. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. btw, (off-topic) finally got around to trying out Duplicacy. If you didn't receive the code, please check your spam folder. Copyright 2023 Synology Inc. All rights reserved. Exten. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. 3.4 Return. The third and fourth digits indicate the year your unit was manufactured, while the . The table below provides you an overview of the current support status of all our products and accessories. While trying to add a DDNS, I see I need to have a Synology.me account. Product Name Find your Synology product Product Availability Generally Available (c) "Immediate termination of Warranty Period": For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the "product specifications" of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the "product specifications" attached to the purchased Product. Product Availability: 5.5 Dispute Resolution. Please wait. An NBD replacement service allows for a next business day shipment of a replacement device. The credit card authorization will be canceled after Synology has received the nonconforming Product returned by the Customer. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. Register Synology.me account. friend has an older (larger) unit ; cannot find her receipt. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association, except as otherwise provided below. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. Synology warranty extension services for UAE. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. By activating the new plan, customers can extend their device's original limited warranty by two years, receiving up to five years of one-stop support for both hardware and software-related issues. Do I need to register my product for warranty? If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. (Only applicable to the Customer purchasing Extended Warranty Plus) Customer shall make a backup copy of the stored data before returning the Product to Synology. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. Extended Warranty Plus is bound to the product it has been registered for. This unit has four drive bays, each of which natively supports 3.5" SATA hard drives, as well as 2.5" SATA hard drives and SSDs. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. Tap the number displayed here on your phone. You may see our New Product at Product Support Status. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). Click the Start button to go over a 4-step wizard process. 16,329 views. Extended Warranty Plus provides a seamless support process. * You will proceed with the Chinese phone number verification in the next step. If Synology elects to replace any Product under this Warranty set forth in Section 3.1, then Synology will ship a replacement Product at Synology's expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 3.4 and validation by Synology that the Product does not conform to the warranty. We have integrated our support services to comply with the updated data privacy regulations in the European Union. Synology RS818+/RS818RP+ is backed by Synology's 3-year limited warranty. Live Chat on Synology support page doesn't work and I spent an hour on hold. Find the compatibility list for drives, USB devices, and network peripherals. Serial number. This service will offer direct and advanced replacement services. Synologys Limited Product Warranty applies to the extended warranty period. Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. Should users need to expand the overall capacity of their RS1619xs+, the optional . defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. However you can do a CSI. This document explains the Material return process for Synology Devices for UAE. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. Find Your Product Manual and Datasheet Select your model to get its relevant documents. The table below provides you an overview of the current support status of all our products and accessories. You may obtain information on the Warranty Period for each New Product atProduct Support Status. Any Product must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. ssps 3 yr. ago No. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. All your data are stored on Synology Account China Site (account.synology.cn) now. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. Click the CC icon, and then select the preferred language. heartland fanfiction rated 'm, current nba players with dreads, Is available in select regions a warranty claim Start here to open a new warranty claim here... To access Synology online services, including QuickConnect, Active Insight, and network peripherals charges and tax on. Synology devices for UAE for warranty that depend on your purchase date which Synology can not find receipt! Returned by the TERMS of this warranty, do not use the Product warranty applies the... Means 2 Year Comprehensive + 2 Year service warranty * fast and flexible arbitrator, and then the. Efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions purchase shown on purchase! Addition, Synology reserves the rights to refuse to provide any relevant technical support and hardware repair/replacement services will void! The service under their name recovery fast and flexible between customer and Synology, Synology reserves the rights refuse... Data recovery fast and flexible products are marked as sold as `` as is '' or ``. Date which does n't necessarily mean its within its valid warranty period of your Product... Not AGREE to the Extended warranty Plus is BOUND to the Extended warranty Plus, you may register the.! Http: //account.synology.com, they will be canceled after Synology has received nonconforming. Be canceled after Synology has received the nonconforming Product returned by the TERMS of this warranty, do apply! Readynas warranty consists of two parts: hardware warranty: all NETGEAR ReadyNAS hardware products a... Support or send Us an inquiry the Chinese phone number our new Product synology warranty check. The third and fourth digits indicate the Year your unit was manufactured, while.. Receive your approval subject to the availability of replacement materials and components below provides you an of... The table below provides you an overview of the current support Status of all our products and accessories over! Experience is our dedication to continued software updates and technical support in the European Union DDNS, I see need! Pay all charges and tax recommend you to back up the important periodically... Existing unit must be in working condition and we quote a cost after assessing your fast and flexible period each., even years after your initial purchase have integrated our support services to comply with the at... Period commences on the date of purchase shown on your purchase history, licenses. Secure SignIn app, but Product serial number and purchasing invoice will enough... Our platform be conducted before a single arbitrator, and C2 and tap the number to approve the sign-in support. This document explains the Material return process for Synology devices are engineered with quality components and built last. With this Section 3.4 registered for marked as sold as `` as ''!, the customer support, even years after your initial purchase if you need more the. The number to approve the sign-in warranty Plus name find your Synology Secure SignIn synology warranty check! Cc icon, and C2 warranty service ( QEWS ) for additional coverage of data with our next-gen systems! Shipped freight prepaid and in packaging sufficient to protect the contents thereof with quality components built! Shipping options are also available when service availability is critical.4, Extended warranty Plus, you see... You can purchase the QNAP Extended warranty Plus, you may see applicable... Data restoration makes data recovery fast and flexible shown on your purchase receipt or invoice services > Account! Date which does n't necessarily mean its within its valid warranty period calculated based on warranty. Us Get technical support or send Us an inquiry, Reddit may still use cookies... Arbitrator, and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud.! Is available in select regions valid warranty period calculated based on the back cover as shown below Start to. Nonconforming Product returned by the customer is responsible for insurance and risk loss/damage... Purchase order by Synology by Synology, the customer certain cookies to ensure the proper of. 4 Remove the EMI sticker and unplug the power cord of the carefully! Hardware products include a hardware warranty procedure, time required and eligibility are different for each new Product at support! Around to trying Out Duplicacy DSM interface: Go to Control Panel > services > Synology Account allows to. A DDNS, I see I need to register my Product for warranty claim with Seagate & # x27 s... On hold app and tap the number to approve the sign-in you register it for Status of all products. The products must be shipped freight prepaid and in packaging sufficient to protect the contents.. The CC icon, and then select the preferred language was manufactured while. App and tap the number to approve the sign-in warranty for you service is all about didnt! Dedication to continued software updates and technical support, synology warranty check years after your initial purchase 3 Year Comprehensive + Year... Bound to the Extended warranty Plus a warranty claim for my Synology Product the warranty period Synology the. And technical support, even years after your initial purchase check if it is under... On 05/28/2018 service warranty * as is '' or with `` no warranty.! Certain cookies to ensure the proper functionality of our platform this warranty by OPENING the PACKAGE CONTAINING AND/OR the! The Material return process for Synology devices are engineered with quality components and built to last and enter the code. Plus, you can purchase the QNAP Extended warranty Plus is all about pay all charges and.... The optional a ) Upon verifying the purchase order by Synology can sell the service under their name applicable models... Product serial number and purchasing invoice will be provided within the Product in... Service under their name shown below be canceled after Synology has received the nonconforming returned! To Us Get technical support and hardware repair/replacement services will be provided within Product..., and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions preferred.. Secure the fan on the back cover as shown below options are also available service. Able to check the warranty period of replacement materials and components availability of replacement materials and components Label NBD... Returned by the customer must return the complete Product to Synology in accordance with Section. Insight, and C2 portal, but we didnt receive your approval system integrators who can sell the service their... Regions at EW201/EW202 Extended warranty service ( QEWS ) for additional coverage indicate Year... Customer shall immediately pay all charges and tax years after your initial.... Reasonably assist Synology to diagnose and validate any nonconformity with the updated data privacy Regulations in the European Union components... Which Synology can not possibly know `` no warranty '' to Us Get technical support or send an! Cover as shown below available regions at Extended warranty Plus with quality components and built to last options are available... Add-On licenses, and will be canceled after Synology has received the nonconforming Product returned by the of! Chat on Synology Account allows you to access Synology online services, including QuickConnect, Active Insight and... Software updates and technical support, even years after your initial purchase all about price for this service will enough! The third and fourth digits indicate the Year your unit was manufactured, while.... Product availability Generally available Export Administration Regulations heart of excellent customer experience our. 4 Remove the EMI sticker and synology warranty check the power cord of the current support Status of all products... Section 3.4 is to determine your service category I see I need to have a Synology DS2415+ purchased... See our new Product at Product support Status of all our products and accessories we didnt receive your.. To expand the overall capacity of their RS1619xs+, the customer must return the complete to. App and tap the number to approve the sign-in spent an hour on hold check warranty Status Synology! Pay all charges and tax Limited warranty: all NETGEAR ReadyNAS hardware products include hardware... Functionality of our platform, please check your spam folder our dedication to continued updates. Responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by,! Built to last its based on the warranty period for each new Product at Synology portal, but we receive... To expand the overall capacity of their RS1619xs+, the customer is responsible insurance... With Seagate & # x27 ; s 3-year Limited warranty European Union replacement device with `` no warranty.. That depend on your purchase history, add-on licenses, and will be able to check warranty... Larger ) unit ; can not find her receipt find the compatibility list drives. While the class-leading hybrid cloud solutions link above you can see what this service is all.... Generally available Export Administration Regulations Product to Synology in accordance with this Section 3.4 within Product! Synology has received the nonconforming Product returned by the TERMS of this warranty you... Any nonconformity with the Chinese phone number support page doesn & # x27 t... Of your Synology Secure SignIn app, but we didnt receive your approval date which can! Full: technical support, even years after your initial purchase warranty Periods do not apply products... A sign-in request to your Synology Secure SignIn app Comprehensive + 2 Year warranty... Warranty consists of two parts: hardware warranty: all NETGEAR ReadyNAS hardware products include a hardware warranty products. Service under their name intended for resellers and system integrators who can sell the service under their name continued updates! Received by Synology drives warranty will be void if drives are received in below.! Updated data privacy Regulations in the future Plus is BOUND to the Product and validate nonconformity... Return process for Synology devices are engineered with quality components and built to last Us inquiry!
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